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Boeing Global Services is seeking an Entry Level Customer Support Specialist (Call Center) to provide superior customer service to end users in support of our Supply Chain Call & Contact Center team basedin Dallas, TX. The organization runs 24/7, 365 days per year and will require schedule flexibility for assignment to work any shift. This role is responsible for responding to customer inquiries regarding commercial aircraft spare parts orders and providing information regarding Boeing products, services, processes and operations. The ideal candidate for this position will have a willingness to learn, have some customer service experience, and have a desire to provide world-class customer support. This role will involve a significant level of direct communication with external customers and coordination with internal stakeholders via email and phone throughout each shift.
Position Responsibilities:
Retrieve, research and resolve specific customer emails and Service Requests
Enter, track, monitor and coordinate customer order delivery requirements
Analyze customer spare parts requirement inquiries, facilitate responses and resolve delivery problems
Analyze supplier and/or customer data regarding ordering and/or delivery of spare parts and provisioning products or related services
Advise customers regarding order status, changes or improvements of orders and follow up with customers on issues related to their accounts
Manage multiple orders and research lists for specific customers
Research and analyze data to identify trends/issues regarding specific customers
Support Customer Program Managers (CPM) by maintaining reports, customer data and managing customer expectations
This position is hybrid. This means that the selected candidate will be required to perform some work onsite in Dallas, TX. This is at the hiring team's discretion and could potentially change in the future.
This position must meet export control compliance requirements. To meet export control compliance requirements, a "U.S. Person" as defined by 22 C.F.R. §120.15 is required. "U.S. Person" includes U.S. Citizen, lawful permanent resident, refugee, or asylee.
1+ years of experience in aviation or aerospace, preferably in a customer service/support environment
1+ years of experience with SAP in support of Supply Chain functions
1+ years of experience with Customer Relationship Management (CRM) tools, systems, and processes
1+ years of experience working with supply chain strategies (e.g., inventory reduction, parts kitting, supplier consolidation, optimum flow, lead-time reduction)
Adaptability to changing environments and customer needs
Ability to work independently and collaboratively with a cross-functional team
Typical Education/Experience:
Related work experience, relevant military experience, or advanced degree preferred, but not required.
Relocation:
Relocation assistance is not a negotiable benefit for this position. Candidates must live in the immediate area or relocate at their own expense.
Drug Free Workplace:
Boeing is a Drug-Free Workplace where post-offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria are met as outlined in our policies.
Shift:
This position is for 4th (Weekend) shift. Must be able to work weekends, overnight, including overtime, and holidays as required.
At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
Pay is based upon candidate experience and qualifications, as well as market and business considerations.
Summary pay range: $56,950 - $77,050
Applications for this position will be accepted through July 9, 2024
Export Control Requirements: U.S. Government Export Control Status: This position must meet export control compliance requirements. To meet export control compliance requirements, a "U.S. Person" as defined by 22 C.F.R. §120.15 is required. "U.S. Person" includes U.S. Citizen, lawful permanent resident, refugee, or asylee.
Export Control Details: US based job, US Person required
Equal Opportunity Employer:
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.