Service Accounts Data Entry Coordinator at Vector Security in Gainesville, Virginia

Job Description:

At Vector Security We Think Big, Do the Right Thing, and Make a Difference Every Day! If this is how you like to work, we'd like to invite you to join our team as Service Accounts Data Entry Coordinator!

We offer great benefits, a competitive salary, and growth opportunities. We think you'll find what you want here because what we do matters - to us, our customers, and most of all, our team members.

Location: Gainesville, VA (hybrid)

Summary:

As a Service Accounts Data Entry Coordinator, you will conduct information and status updates to third-party software regarding open Service Work Orders, and review customer communications through that software. Also, ensuring that customer audits of service work performed by Vector Security Networks meets their Service Level Agreement. Ensures that non-compliant work orders are escalated within the Service Department to proper teams.

What You'll Do:

• 
  Update Customer 3rd Party Software:
  
  
  
  • Provide status updates on service work orders, to include ETAs, site status, and estimates needed to perform additional work.
  
  
  • Monitor and update work orders within 3rd party software with notes regarding progress, additional needs, and other concerns as needed.
  
  
  • Coordinate with internal departments to ensure timely progression of service tickets.
  
  
  • Monitor integration exception reporting to ensure 3rd party software integration with Vector Security Networks infrastructure is working as intended.
  
  
  
  


• 
  Service Estimates:
  
  
  
  • Assist with processing estimate writing and subsequent approval or rejections.
  
  
  • Follow up with clients on open submitted requests or proposals.
  
  
  • Create estimates and proposals on a limited basis as required.
  
  
  • Create cases in D365 when identifying open items that need troubleshooting, escalation, or financial approval.
  
  
  
  


• 
  Reporting:
  
  
  
  • Provide reporting on 3rd Party software volume and activity to leadership for review and evaluation.
  
  
  • Provide customer reporting to clients with periodic reporting requirements on open service work orders; may be applicable to clients without 3rd Party software solutions.
  
  
  
  

What You'll Need:

• High School or Equivalent Education.


• 
  1-2 Years Experience:
  
  
  
  • Call Center / Customer Service industry.
  
  
  
  


• 
  Attention to Detail:
  
  
  
  • Research and analyze details of site history, customer requirements, billing.
  
  
  
  


• 
  Analytical Skills:
  
  
  
  • Provide resolutions for progression of service tickets.
  
  
  
  


• 
  Communication & Interpersonal Skills:
  
  
  
  • Communicate regularly with customer and internal teams to provide updates and feedback.
  
  
  
  


• 
  Ability to Work Independently:
  
  
  
  • Able to make independent decisions regarding estimated time needed to complete the service job.
  
  
  
  


• 
  Adaptability:
  
  
  
  • Learning new customer requirements and contract changes.
  
  
  
  

What You'll Get:

In addition to competitive pay, we offer a comprehensive "Total Rewards" package including:

• Medical, dental and vision coverage


• Company paid life and AD&D insurance.


• Company paid short- and long-term disability


• Voluntary benefit products


• 401k retirement savings plan


• Flexible Spending Account


• Paid time off


• Tuition reimbursement


• Employee Assistance Program (EAP)

About Us:

We are one of the largest security integrators in the country and have proudly been installing innovative security and smart automation solutions in homes and businesses for more than 50 years. Our purpose is to make our world more secure, connected and empowered, one customer at a time.

Our Values:

• Win as a team.


• Do the right thing.


• Make a difference every day.


• Get it done.


• Think big.

If you share these ideas, we'd love to hear from you!

Vector Security is a Drug-Free Workplace

Vector Security is an Equal Opportunity Employer

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, transgender, national origin, veteran, or disability status.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)