Support Engineer at BeyondSoft Consulting, Inc. in Redmond, Washington

Job Description:

Support Engineer

US-WA-Redmond

Job ID: 2024-9693
Type: Regular Full Time
# of Openings: 1
Category: BCI
Redmond, WA

Overview

WHO WE ARE:

Beyondsoft Consulting, Inc. is a leading technical solutions and consulting partner. We combine emerging technologies and proven methodologies to tailor elegant solutions that solve complex challenges and empower our customers to accelerate their business goals. For the past 25+ years we have been providing a broad range of high-quality IT services, including staff augmentation, business process outsourcing, custom software solutions, test automation, digital enablement, and other software engineering and digital transformation services.

WHAT WE’RE ABOUT:

We believe that collaboration, transparency, and accountability are the values that guide our business, our delivery, and our brand. Everyone has something to bring to the table, and we believe in working together with our peers and clients to leverage the best of one another in everything we do. When we proactively collaborate, business decisions become easier, innovation is greater, and outcomes are better.

Our ability to achieve our mission and live out our values depends upon a diverse, equitable, and inclusive culture. So, we strive to foster a workplace where people have the respect, support, and voice they deserve, where innovative ideas flourish, and where people can unleash their brilliance. For more information regarding DEI at Beyondsoft, please go to https://www.beyondsoft.com/diversity/.

POSITION SUMMARY:
Our Redmond-based client is looking for Support Engineer for a remote based position.

Responsibilities

• Interpersonal and relationship skills proven through work experience.
• Passion for lifelong learning and personal and professional development
• Research, Problem Solving and Troubleshooting Skills - Thinking logically and demonstrating use of available resources.
• Ability to work shifts in hours outside of local business hours and/or work a shift that covers a weekend day once ramped/trained if there is a business need.

Qualifications

Experience in one or more of these areas is desirable:

• Must have 7 years’ experience with Dynamics
• Must have 5 years’ experience with Sequel
• Must have 5 years’ experience with X++
• Dynamics 365 F&O Functionality: In-depth knowledge of Dynamics 365 F&O modules including finance, supply chain management, manufacturing, retail, human resources, etc.
  Experience in ERP systems like Dynamics, SAP, PeopleSoft, NetSuite ERP, Oracle ERP Cloud, Epicor, and/or related
• Excellent Communication Skills: verbal, listening and written.
• Experience in customer facing service role in any capacity.
• Customization and Configuration: Ability to customize and configure Dynamics 365 F&O to meet specific business requirements, including modifying entities, forms, workflows, and reports.
• Data Migration and Integration: Proficiency in data migration strategies and integration techniques between Dynamics 365 F&O and other systems, using tools like Data Entity Wizard, Data Management Framework, and Common Data Service.
• Lifecycle Services (LCS): Familiarity with Dynamics 365 Lifecycle Services for managing implementations, updates, and deployments, including environment management, issue diagnostics, and monitoring.
• Power Platform Integration: Understanding the integration possibilities with the Power Platform (Power BI, Power Apps, Power Automate) to extend and enhance Dynamics 365 F&O functionalities.
• Security and Role-based Access Control: Implementing security measures within Dynamics 365 F&O, managing user roles, permissions, and ensuring compliance with data security standards.
• Report Development and Analytics: Proficiency in building and customizing reports using tools like Power BI or SQL Server Reporting Services (SSRS) and leveraging analytical capabilities within Dynamics 365 F&O.
• Business Process Automation: Skills in automating business processes using workflows, business events, and the Microsoft Power Automate platform for increased efficiency.
• Development Skills (X++, .NET): Knowledge of programming languages like X++ for customization and .NET for extending functionality in Dynamics 365 F&O.
• Upgrade and Patch Management: Understanding upgrade paths, applying patches, and managing version upgrades of Dynamics 365 F&O while ensuring minimal disruption to operations.
• Troubleshooting and Support: Proficiency in diagnosing and resolving technical issues, performing root cause analysis, and providing effective technical support to end-users.

WHAT WE HAVE TO OFFER:

Because we know how important our people are to the success of our clients, it’s a priority to make sure we stay committed to our employees and making Beyondsoft a great place to work. We take pride in offering competitive compensation and benefits along with a company culture that embodies continuous learning, growth, and training with a dedicated focus on employee satisfaction and work/life balance.

• A competitive pay range of $45/hr- $47/hr (depending on experience).
• 15 days per year of Paid Time Off (PTO).
• 9 paid holidays per year (which includes 1 personal floating holiday).
• 401(k) retirement plan with company match.
• Eligible employees (and their families) are offered the following company-sponsored benefits: Medical, dental, and vision insurance, health savings account (HSA), short-term and long-term disability, employee assistance plan (EAP), and basic life and AD&D insurance.
• Eligible employees (and their families) are offered the following voluntary employee-funded benefits: Health care flexible spending account, dependent care flexible spending account, commuter benefits, voluntary accident & critical injury coverage, voluntary long-term care coverage, and voluntary life and AD&D insurance.

Beyondsoft provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type with regards to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, and the full employee lifecycle up through and including termination.

PI243239504

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