Senior Client Support Specialist at CoreLogic Solutions, LLC in Irvine, California

Job Description:

At CoreLogic, we are driven by a single mission-to make the property industry faster, smarter, and more people-centric. CoreLogic is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.


CoreLogic is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At CoreLogic, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.



Job Description:



The Senior Client Support Specialist will improve customer experience, provide important administrative and process support for the CRM Team and strengthen the relationship between the team and its clients. This role will engage in day-to-day communications with customers, answer their questions, manage the deployment pipeline, mitigate client frustrations and collect feedback.



Critical Job Duties:

• Handle all technical support related to database management, deployment planning and CRM Team systems


• Oversee timely provisioning of CoreLogic Learning Community training for clients


• Manage weekly report distribution


• Execute flawless CRM disciplines in both SalesForce and CRM


• Address customers' concerns in a timely manner


• Encourage customer feedback


• Manage challenging situations that may affect customers


• Identify customers' needs and wants


• Collaborate with internal teams


• Provide detailed investigation and feedback on bugs raised by customers to Product

Job Qualifications:




Specific Qualifications:

• Hands-on experience with CRM platforms


• Ability to work well with others


• Strong project management skills


• Excellent communication and negotiation skills


• Interpersonal skills


• Ability to build relationships with clients


• Creativity and innovation skills


• An organized approach to work


• Attention to details


• Problem-solving aptitude


• A customer-oriented mindset


• Ability to work in a fast-paced environment


• Ability to set the correct order of priorities


• Self-driven initiative for process improvement

#LI-Remote



Annual Pay Range:

46,300 - 54,995 USD



Application Window:



This opportunity is expected to remain posted through the date identified below, subject to business needs.


2024-07-12


CoreLogic benefits information can be found here: http://www.yourcorebenefits.com/. Qualifications, locations and experience of the individual ultimately selected for the position may impact the final actual offered compensation, which may vary from any posted range.



CoreLogic's Diversity Commitment:



CoreLogic is fully committed to employing a diverseworkforce and creating an inclusive workenvironment that embraces everyone's uniquecontributions, experiences and values. We offer anempowered work environment that encouragescreativity, initiative and professional growth andprovides a competitive salary and benefits package. We are better together when we support and recognize our differences.



EOE AA M/F/Veteran/Disability:



CoreLogic is an Equal Opportunity/Affirmative Actionemployer committed to attracting and retaining thebest-qualified people available, without regard torace, color, religion, national origin, gender, sexualorientation, gender identity, age, disability or statusas a veteran of the Armed Forces, or any other basisprotected by federal, state or local law. CoreLogicmaintains a Drug-Free Workplace.


Please apply on our website for consideration.


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