Job Description:

Atrius Health, an innovative healthcare leader, delivers an effective system of connected care for more than 690,000 adult and pediatric patients at 30 medical practice locations in eastern Massachusetts. Atrius Health's 645 physicians and primary care providers, along with 420 additional clinicians, work in close collaboration with hospital partners, community specialists and skilled nursing facilities. Our vision is to transform care to improve lives. Atrius Health provides high-quality, patient-centered, coordinated, cost effective care to every patient we serve. By establishing a solid foundation of shared decision making, understanding and trust with each of its patients, Atrius Health enhances their health and enriches their lives. Atrius Health is part of Optum, a health services company focused on building the leading value-based care system in the country.

SUMMARY

Under direct supervision, plays a key role in the creation of superior virtual access for patients by assisting clinicians' preparation for appointments, helping patients to virtually connect for their appointments, ensuring all pre-visit work required for exam is completed, and closing the loop with any follow-up care. As a level II Virtual Assistant, utilizes advanced skill set to perform all duties of the Virtual Assistant I and serves as resource and mentor for lower level assistants. Assists with resolving the more complex issues that arise within the department. Demonstrates a high level of competency and expertise in performing all duties with excellent customer service and patient focused communication. Proactively improves clinical operations and efficiencies to provide for the efficient flow of patients. Courteous, friendly, problem solver acting as an integral member of a medical team and is dedicated to delivering excellent customer service and strengthening the patient/clinician relationship through timely and informative interactions with the patients.

EDUCATION/LICENSES/CERTIFICATIONS

High School diploma or equivalency certificate (e.g. GED, HiSET, TASC Test) from an accredited institution or governmental unit required

This certificate is standard language for High School degree.

EXPERIENCE

Experience typically acquired through a minimum of three-year prior experience in a clinical or customer service setting as determined by the department (a bachelor's degree may be substituted for 1 year of experience). Must be able to respond knowledgeably to a wide range of patient issues. Strong technical proficiency in Microsoft, scheduling software and electronic medical records systems (Epic or equivalent). Strong problem solving and complex patient management skills preferred.

A bachelor's or other non-clinical degree combined with an interest in healthcare and excellent problem-solving, multi-tasking, technology-literate skill sets can at times be substituted for work experience.

SKILLS

Able to communicate in a professional and appropriate manner. Strong interpersonal, customer service, time management, and organizational skills required. Ability to be a quick thinker and relate to all levels of staff and patients highly important. Ability to prioritize work throughout the day in a busy environment.

Excellent benefits Include:

* Up to 8% company retirement contribution,

* Generous Paid Time Off

* 10 paid holidays,

* Paid professional development,

* Competitive health and welfare benefit package

Atrius Health is an equal opportunity/affirmative action employer and does not discriminate in recruiting, hiring, training, promoting or any other employment practices on the basis of race, color, religion, sex, marital status, age, sexual orientation, gender identity, national origin, military service or application for military service, veteran or disability status.

Applicants have rights under Federal Employment Laws: Family and Medical Leave Act (FMLA);Equal Employment Opportunity (EEO); and Employee Polygraph Protection Act (EPPA).

VEVRAA Federal Contractor

Request Priority Protected Veteran & Disabled Referrals for all of our locations within the state

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