Bilingual Customer Service Representative at Roth Staffing Companies in Mahwah, New Jersey

Job Description:

We are partnered with a Laboratory equipment supplier in Mahwah, NJ. They are looking to bring on a Bilingual Customer Service Representative. This position is onsite and direct hire. Additional details are below. If you are interested, please apply today!


Position: Bilingual Customer Service Representative


Location: Mahwah, NJ


Days/Hours: Monday-Friday 8:30AM-5:15PM, ONSITE


Direct Hire Opportunity


Compensation: Up to $60,000


Responsibilities:


*Manage and fully own the complete order process from start to finish in a timely manner
*Monitors orders daily and keeps customers updated to resolve any and all issues that prevent orders from flowing through the system, shipping, and billing properly
*Prepare shipping documents including certificates of origin, bill of landings for international shipments
*Handle any delivery issues including missing shipments and damaged material
*Maintain back order and open order files, updating the customer on the order status and providing analysis when required
*Professionally manage queries and complaints to ensure that they are resolved within agreed timescales
*Ensure that the customer's journey is seamless and recognized as first class within the industry
*Enter customer orders into ERP system (knowledge of Microsoft Dynamics Navision a plus)
*Proof and review all customer orders for accuracy (items, pricing, terms & conditions, shipping method/terms, special notes & customer instructions, etc.)
*Research and resolution of any discrepancies during the order entry process or at any other time in the order processing cycle
*Communicate with customers regarding their order throughout the processing cycle
*Communicate with other departments related to order process: pricing discrepancies, credit issues, back orders, low inventory, shipping method, etc.
*Support sales team by developing and maintaining positive relationships with customers
*Assist customers via phone and e-mail with order inquiries, product questions, shipment questions, problem resolution
*Team player with ability to work well with supervisors, co-workers, other departments, etc.
*Must be willing to cross-train as needed


Qualifications:


***Bi-lingual English/Spanish - Required with clear and concise communication skills (verbal & written)


*Extensive order processing & order management experience in an inventory-based, product distribution setting
*Customer-focused: Ability to instill brand-loyalty & maintain long-lastingrelationships
*Strong mathematical skills, including the ability to understand different units ofmeasure and packaging configurations
*Ability to multi-task, set priorities and meet deadlines
*Ability to navigate different customer PO formats while capturing all specialrequirements and instructions
*Knowledge of shipping methods and terms; experience with domestic and exportshipments including required documentation
*Understanding of credit terms and ISO requirements
*Strong organization skills, quick learner with excellent retention skills, positiveattitude, easy-going, ability to be flexible and patient in a fast-paced dynamicenvironment.
*Ability to train others and develop document job processes and procedures
*Proficiency with Outlook e-mail along with excellent Excel and Word skills Education


Education/Experience:


*High school diploma or GED accepted
*5+ years' experience at an inventory-based company (order management /customer service)
*Skilled in Microsoft Tools (Office 365, Excel, Word, Power Point)


All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic informatio