Customer Service Rep. at Coastal Pacific Food Distributors in Stockton, California

Job Description:

Coastal Pacific Food Distributors

EOE/AA/M/F/Vet/Disabled

Coastal Pacific Food Distributors currently has an opening for a Customer Service Representative, M-F, day shift hours. Working under limited direction & general supervision represents the customer service department in accordance with established policies and guidelines.

Benefit Details:

• Range of Pay: #19.00 to $22.00/hr.
• Annual increases every January
• Annual Company Bonus
• Competitive Benefit Package; 401K; Medical, Dental, Vision and Life Insurance

Roles & Responsibilities:

• Coordination of export shipments (VAN planning, production of accurate shipping documentation, tracking containers and shipments to ensure timely delivery to the port)
• Perform tasks related to logistics and misc./other export shipments
• Data entry of information
• Respond to customer queries and complaints and overall customer relations
• Collect, disseminate and manage data and reports for various customers and/or brokers
• Interact with buyers, warehouse, transportation and our customers regarding products, orders, and inbound appointments
• Cover reception desk as needed for breaks and vacations
• Other duties as assigned

Job Requirements:

Education: High School Diploma or General Education Degree

Minimum requirements: Must be able to pass an extensive government background check and finger printing

Experience: Twelve (12) months verifiable experience in a customer service or administrative role

Computer Skills: Advanced Microsoft Office Skills, type 45 WPM, 10 Key proficiency of 8000 kph

Skills & Abilities:

• Ability to critically think through multiple step process and follow-up
• Handle multiple priorities without losing details
• Ability to work under time pressures
• Excellent time management skills
• Accustomed to working in a fast-paced, dynamic environment
• Capable of diffusing customer complaints in a professional manner

Other Requirements: The ability to work independently as well as in a team environment. Adept at leading others in a positive and productive manner, while building a cohesive team environment which supports the mission and vision statement of the company. Ideal candidate must have experience in identifying, analyzing, solving and preventing problems, be capable of communicating effectively with others both orally and through the written word and proficient at reading, analyzing and interpreting oral and written information.

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