Specimen Processing Specialist 2 at Oregon Health & Science University in Portland, Oregon

Job Description:

Oregon Health & Science University

Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.


Specimen Processing Specialist 2

US-OR-Portland

Job ID: 2024-30611
Type: Relief/Flex/Resource
# of Openings: 1
Category: Laboratory
Portland, OR (Waterfront)

Overview

• Registration and Accessioning. Responsible for receiving specimens and associated requisition paperwork. Assigns unique accession number; enters patient and specimen information from requisition slip into databases as required (EPIC, ULTRA/GGG, Tamtron, LabDirector/4D) for clinical service, proficiency testing and research specimens. Follows proper accessioning procedures for specimens. Initiate calls to health care providers to clarify orders, referring physicians, requesting location or patient history. Log, label and distribute specimens, requisitions, and patient files. Distribute specimens to appropriate lab or pick up area, notifying lab supervisors of special requests or circumstances. Coordinate local courier pickup and delivery from OHSU and FedEx from outreach clients. Track missing specimens and resolve discrepancies quickly with documentation and communication to lab and/or client. Ship Styrofoam specimen shippers to clients on request and document inventories. Maintain proper documentation to meet CLIA, CAP and legal standards. Follows guidelines for proper patient confidentiality per HIPPA.

• Act as registration point by gathering and/or verifying patient information including demographics, and insurance coverage. Use Lab Information System and Epic as pivot point for distribution of demographic, referral, clinical, and pathology-resulting data to multiple sources, including OHSU Medical Group and referring physicians. Transcribe from dictation or written word in to a variety of hospital and departmental applications, verifies correct ICD10 and CPT codes for billing. Reviews Dermotopathology billing workques for accuracy and make changes as necessary. Act as resource to PAS Specialists and Office Assistants in correct Dermatopathology office procedures and policies.

• Process special notation, slides and other correspondence under direction of Dermpath Manager and Director of Dermatopathology and send to external customers and clients.

• QC Tracking. Maintain materials control system to identify location of every block and slide in Dermatopathology custody. Maintain accurate filing system. Package and send materials and documents to referring clients and reference points.

• Order and Data Entry. Arrange and order associated clinical, diagnostic or laboratory services, coordinate authorizations when necessary. Direct patients to appropriate providers for other health care issues. Complete and route direct referrals to other clinical services.

• Customer Service. Provide high quality customer service to both external customers (patient, referring providers and insurance carriers) and internal customers (OHSU health care providers and staff) that meet or exceed the service standards of the health care industry. This duty includes prompt and professional communication efforts, face-to-face customer contact skills, and crisis management, facilitate available information technology, standard complaint processing, flexible coverage of internal service needs, and the continuous application of process improvement methods and skills. Triage and document accurately telephone calls from patients and providers including complaints, general information inquiries and urgent health care concerns. Deliver such information or requests promptly to the appropriate providers and manager.

• Point of Service Operations. Speaks with patients and providers/offices over the telephone to confirm slide readings and specimen referrals. Inspects insurance and authorization information. Verifies and updates common insurance data in Epic system.

• Training. Provides on the job training, orientation, guidance and coaching for new specimen processing specialists. Is expected to share expertise with less experienced staff. May be asked to perform in a lead capacity.

• Administrative Duties. Generate add-on requisition slips at the request of the client or Medical Director, which includes coordinating and documenting client approval. Set up new clients in appropriate databases. Copy, sort, mail and/or fax final reports upon request to appropriate customer locations. Prepare case folders for lab workflow as required. Maintain workflow statistics for quality assurance. Receive, sort, and deliver incoming and outgoing mail and requests for information. Maintain printers and copiers in front office and arrange for service as necessary. Review requisitions for completion of all necessary information for correct testing, interpretation of results and billing. Contact clients as needed to obtain missing information. Follow clean claims process for billing services for technical and professional fees.

• Distribution of Data. Facilitate mail. Send, receive and categorize faxes, email and other correspondence. Coordinate mail distribution with other departmental employees.

• Misc. Other duties as assigned.

Responsibilities

• High school diploma and at least four years of college lab science courses, plus one year of college math or computer courses OR High school diploma and four years of clinical lab experience
• OR High school diploma and successful completion of a Lab Assistant Training program including two years clinical lab experience
• Ability to perform the job duties with or without accommodation.

Qualifications

• Some College / Professional School

• Pref. 3 years customer service in health care / university setting

• Familiarity with managed care authorization process / OHSU computer systems

• Knowledge of PowerPath (Tamtron) and Epic software a plus.

• Previous working experience with Word and Excel. Windows applications, on-line scheduling, and a preference for data-base and word processing skills with a typing ability of 70+ WPM.

• Excellent verbal and written communications skills.

• Demonstratedeffectiveness in confrontational customer interactions.

• Working knowledge and understanding of medical and insurance terminology; Strong relationship building skills with patients, care plans, providers, clinic staff, management, OHSU and community partners;

• Exceptional customer service skills - both in-person and on the telephone; Exceptional interpersonal skills-able to resolve conflicts and problem solve between parties;

• Demonstrates active listening skills and supportive, professional behavior.

• Demonstrated evidence of strong written and verbal communication skills;

• Ability to manage multiple priorities, prioritize workload, meet deadlines and meet urgent patient, physician and system needs;

• Ability to work accurately and without constant supervision.

PI243266422

Apply Now