6 months to 2 years or more than 2 years of experience in any contact center or administrative task, domain knowledge on Fraud or KYC (Know Your Customer) or Anti-Money Laundering or Retail and Consumer Banking or any Banking areas
Customer service skills with good written, verbal communication skills and comprehension
Expertise in Banking, Fraud and Anti-Money Laundering Process will be an advantage
Ability to handle Inbound/Outbound calls as part of daily production.
To have good data entry skills
Ability to review and make decisions that are in line with business provided standard operating procedures.
To have good system skills in Excel, Word, and Outlook
Maintain monthly performance measurements. TAT's, production goals, compliance/regulatory, and customer satisfaction.
Analytical and problem-solving skills
Good with Analytical skills
Should have decent understanding on how to perform Risk assessment & Investigative skills
Requires organizational and time management skills to balance workload and meet deadlines.
** Work Schedule **
9 hour working model (8 production hours + 1 hour break)
Multiple Rostered shift approach to be followed for shifts starting from 8 AM EST and ending at 10 PM EST
2 Days Weekly-Offs to be provided, can be split within week or 2 days in a row
Monday to Sunday (5 day working model with rostered approach)
Associates need to be flexible to work on Saturday and Sunday as well