The Innovation Design Lead is a strategic, impact-driven and dynamic role that will work alongside the Chief Program Officer to map out program design and data frameworks to drive impact. You will leverage your workforce development and design thinking expertise to facilitate and consult with project stakeholders to develop program concepts, theory of change, logic models, empathy maps, personas, and continuous improvement cycles. Your curiosity to understand the story behind data helps you connect the dots. You work across the organization setting the standards for all programs with an equity lens. You will empower teams to understand challenges, identify solutions and guide them toward an appropriate set of action-oriented outcomes. You can easily engage in both broadly defined parameters and tactical deliverables.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Program Design
Provide consultation in project planning discussions and make recommendations on strategies grounded in design thinking principles, complex systems theory, and deep equity practice.
Design programs based on evidence-based research that drive impact and outcomes.
Convene focus groups, stakeholder interviews, and maintain feedback loops to adapt program design and learning.
Establish program design framework for a range of programs and develop data tracking dashboards.
Maintain/administer current data systems and tools; troubleshoot issues through to resolution.
Provide consultation in project planning discussions and make recommendations on strategies grounded in design thinking principles, complex systems theory, and deep equity practice.
Support program team in analyzing and reflecting on theories of change and build robust monitoring and evaluation systems to track progress and impact.
Cultivate an environment of iterative thinking, continuous learning and innovation.
Program Management
Manage complex projects to ensure overall successful performance, including scope, resourcing and timely quality deliverables that meet stated objectives.
Must be able to clearly explain your work, process, and decisions to teammates and cross functional stakeholders.
Facilitate and prepare polished presentations tailored for a diverse audience.
Participate in project planning discussions and make recommendations for use of technology and development of tools; provide support in evaluation of projects.
Actively participates in the development of a comprehensive diversity, equity and inclusion strategy, leading implementation across program areas.
Provide direction and mentorship to team members.
Required Skills/Abilities
Bachelor's Degree or 10 years experience required; graduate degree preferred.
5-10 years of program management, program evaluation, workforce development or related field.
Experience designing and applying monitoring and evaluation systems.
Demonstrated experience in human centered design or related design thinking.
Excellent interpersonal skills, outstanding people skills and self-awareness.
An impact-oriented leader with a strategic mindset.
Ability to research, analyze, interpret, and present data related to systemic barriers to workforce development in the local labor market and its diverse communities.
Strong project management background, you thrive bringing ideas to life, you are detail oriented and have a proven track record of moving ideas to execution with ease.
History of leading with humility, possessing a deep sense of mission.
Commitment to valuing equity and diversity; ability to contribute to an inclusive work environment.
Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. WFS values people with lived experience and encourage women and people from historically excluded communities to apply even if you do not match all the required qualifications.
Work Environment
Duties are performed primarily in an indoor environment. While outdoors and/or in the warehouse, employees in this position are subject to adverse weather/traffic conditions, exhaust fumes, and equipment noises. Workdays and hours are subject to need and availability to ensure operational coverage throughout the work week. However, daily demands of the business may require occasional early arrivals, late departures as well as weekend work.
Physical Demands
Prolonged periods of standing and walking throughout the retail space.
Lift or move supplies or other objects, up to 20 pounds.
Travel Required
Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected.
EEO Statement
Workforce Snohomish provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
**Upon offer of employment, successful completion of a background check will be required.