We are seeking a professional Client Services Account Analyst to join a growing team in Greenville, SC. This is a full time, permanent position with benefits. The ideal candidate will have a background in business analyst work or prior client management experience.
Job Description:
Serve as the point of contact for internal and external clients including email and telephone communication related to contingency client operations
Serve as a liaison between client services and operations
Communicate and update Client Services leadership and team members
Consistently manage follow-up
Facilitate and deliver successful completion of assigned projects
Assist with audit responses, oversee client system conversions, handle performance building, manage procedure documentation and placement ticket handling
Analyze existing processes and procedures, and provide feedback to management
Assist management with implementing new and innovative ways to perform the functions
Create, build, and maintain key relationships with clients
Qualifications:
High School diploma is required
Bachelor's Degree preferred but not required
Experience in business analyst type work or prior client management experience
Expereince in Microsoft Office (Excel, Outlook, Word, and Access)
Hours:
Monday to Friday (Standard Business Hours of Operation)
Onsite for training then a Hybrid schedule after training.