Customer Service Specialist at J. J. Keller & Associates, Inc. in neenah, Wisconsin

Job Description:

Requisition #:19407
Functional Area: Administrative Support; Client Service
Employment Type: Full-Time
Work Options: Remote / Work from Home in the US #LI-Remote
Work Hours: 8:00 am - 4:30 pm

Position Summary

J. J. Keller is the nation's leading provider of regulatory, safety, and compliance solutions. More than 90% of the Fortune 1000 companies rely on J. J. Keller to create safe work environments and simplify compliance.The purpose of this 100% remote position is to assist with sales order entry, provide service to customers,and handle operational functions associated with processing forms and supplies orders. We are seeking a detail-oriented person who values high-level customer service that will work directly with customers, sales teams, and internal departments, ensuring that the customer's needs are met in a timely and quality manner.

Benefit and Perks

• Competitive hourly pay starting at $17.50/hour
• Annual Reviews, Merit Increases + Quarterly Bonus Program Paid Out When Company Goals are Met!
• Medical / Dental / Vision Insurance
• AssociateGrowth/PromotionalOpportunities
• Tuition Reimbursement, eligible yourFIRST DAY
  
• 401(k) with Employer Match + Company-FundedAnnual Profit Sharing
• 17 Days Paid Time Off (PTO) +8 Paid Company Holidays + 1 Paid Floating Holiday

Job Responsibilities

• Processes multiple Labor Law Poster, Forms, and Suppliesorders as assigned to include address verification/validation, customer communication and correspondence, and sales order entry. Ensures that all internal/external requirements are met to satisfy order entry needs.
• Works with the customer to assist with sales-related problems, track orders, and investigate shipping issues, as well as a customer outreach advocate.
• Works with sales associates and customers onlabor law subscription account clean-up to ensure the subscription is set up according to the customer's needs.
• Communicates with customers to verify delivery and placement of Labor Law Posters in accordance with service agreements.
• Independently resolves problems to the mutual satisfaction of both the customer and the company.
• Recommends and executes process improvements to increase productivity and/or improve customer satisfaction.

Qualifications

Experience:

• 1+ yearof call center or direct customer service experience.
• 2+ years of experience processing customer transactions and working with customer related data.

Education:

• High School Graduate or General Education Degree (GED)

Other Skills/Qualifications:

• Must be proficient in the use of a PC and MS Office Suite.
• Ability to work in a fast-paced environment.
• Ability to learn and utilize a variety of software applications.
• Communication skills in a variety of channels includingphone andemail.
• Ability to work with multiple internal and external (customer) resources to ensure timely and accurate entry of sales orders.

Physical Requirements

Work is performed primarily in a standard office environment. Work involves operation of personal computer equipment for extended periods of time.

We Protect People & The Businesses They Run™

Every associate atJ. J. Kellermakes a difference by creating safer, more respectful workplaces. Whether serving our customers directly with expertise in safety and regulatory compliance or supporting the business with specialized skills, together we contribute to better workplaces for people across North America.

J. J. Keller History: November 1, 2023, marked 70 years of business for J. J. Keller & Associates, Inc. Click HERE to take a tour through three generations of this family-owned business - from our founding as a one -man consulting firm through decades of delivering on our purpose of protecting people and the businesses they run.

J. J. Keller Career Stories: Click HERE to hear from our associates about what they have to say about life as an associate at J. J. Keller.

J. J. Keller Earns 7th Great Place to Work Certification™: Click HERE to find out what makes J. J. Keller great.

J. J. Keller Certified as a Top 100 Most Loved Workplace® in America: Click HERE to find out why our associates LOVE working at J. J. Keller.

2023 Top Company for Women to Work for in Transportation: Click HERE to learn more about this prestigious recognition.

J. J. Keller provides a competitive benefit package which includes the following (eligibility requirements apply): Medical, Dental, and Vision Insurance, 401(k) and Profit Sharing Plan, etc. The compensation range for this role is $16.65 to $20.55 which varies depending on factors including, but not limited to, a candidate's overall experience and geographic location. Note that J. J. Keller is not currently recruiting employees to work in California.

If you experience system-related issues or need assistance with the online application, please call (920) 720-7700.

Professional Referral Program: Not the right role for you, but know someone who could be a great fit? Click HERE to refer them to us through ourProfessional Referral Programand you will earn acash paymentif your referral is hired.

J. J. Keller & Associates, Inc. isan Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Nearest Major Market: Oshkosh
Nearest Secondary Market: Appleton
Job Segment: Compliance, Administrative Assistant, Law, Consulting, Customer Service, Legal, Administrative, Technology

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