Corporate Trust Relationship Manager I at Wsfs Financial in Wilmington, Delaware

Job Description:

Job Description



At WSFS Bank, we empower our Associates to grow their careers, we guide our customers to secure their financial futures, and we actively support our Communities so they can fully thrive. Careers with WSFS Bank offer an inclusive and supportive culture, competitive salaries, opportunities to advance, and more. We are the premiere, locally headquartered bank and wealth management company in the region and are honored to consistently be named a Top Workplace by our Associates, who make a difference every day for the people, businesses, and Communities we serve. We Stand For Service® is more than part of our name, it's our mission and our purpose.


The Corporate Trust Relationship Manager will be primarily responsible for managing a book of accounts, onboarding new transactions, closing new transactions while ensuring compliance with all Bank and Corporate Trust policies and procedures. This position is within in our Custody Group that handles physical documents, eNotes documents within our Evault, and verification setups and monitoring. This group also handles various securities custodian and will be responsible for trading activity with the clients account with settlement procedures through DTC and Fed. The incumbent is expected to complete various account administration activities and monitor relevant systems to ensure accounts are set up and operating within established procedures.


Job Responsibilities:

• Responsible to manage a book of accounts by performing all duties required under the governing documents, responsible to develop and maintain client relationships and provide an excellent customer experience. Responsible for all aspects of account administration.


• Manage the complete closing of new transactions by reviewing and negotiating governing documents; closing coordination activities; discussing open issues with counsel and client; actively eliciting information to comprehend customer needs.


• Consult with Managers to assist on complex issues.


• Complete various account activities including ticklers, payment processing, account set up and fee billing.


• Complete physical document check-in process and review for custodial certifications.


• Complete trading activity of DVP, DTC, and Fed settlements for client securities custodian accounts.


• Ensure client satisfaction leading to retention and referrals by resolving any account issues and providing prompt response to inquiries.


• Be sensitive and responsive to both internal and external clients; collaborate and influence clients and centers of influence.


• Contribute to the short term and long-term strategies to assist in meeting certain revenue and expense goals.


• Demonstrate an in-depth knowledge of policies and procedures.


• Adhere to the internal risk and regulatory requirements.


• Promote a team culture and to work closely with other Relationship Managers, administrators, and support areas.

Minimum Qualifications:

• Minimum of 3 years demonstrated successful track record in Corporate Trust or in financial services.


• Strong knowledge of MS Office Suite is required. Knowledge of SEI Trust 3000 is a plus.


• Experience reading and interpreting governing documents.


• Experience with trading settlements of free deliveries and DVP settlements through DTC or Fed.


• Preferred reverse repo settlement activities.


• Ability to work independently, proactively, and innovatively in a fast-paced deadline driven environment while making sound decisions.


• Ability to manage multiple priorities, be open to change and demonstrate flexibility.


• Excellent verbal, interpersonal and written communication skills are required.


• Must have strong attention to detail with the ability to organize workflow.

WSFS Bank is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the WSFS Bank Careers website or submission process, please contact us via email at careers@wsfsbank.com.


WSFS is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Apply Now