Sr. Mgr Thought Leader Liaison at Galderma Laboratories in Carlsbad, California

Job Description:

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story.


We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.


At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.



Title: Sr Thought Leader Liaison




Location: Remote with heavy travel



The Manager, Thought Leader Liaison for Alastin Business Unit, U.S. is a field-based position responsible for working closely with Key Thought Leaders (KTLs) and Key External Experts (KEEs) to ensure cross-functional scientific and commercial engagement. is responsible for all aspects of Customer engagement related to Science & Education, providing both field and customer support in the form of Key Customer and KOL engagement, training and presentation prep, clinical product presentations, procedure product usage recommendations, , peer-to-peer conversations, Journal clubs and rountables specific to KOL or key data dissemination discussions and product questions field inbox support. This position attends tradeshows to gather intelligence on market trends, data gaps, competitive messaging and positioning, facilitate clinical and commercial conversations and as needed provides guidance & updates to scientific content and materials. Primary areas of focus, but not limited to; (i) KTL and KEE engagement (as assigned), (ii) Facilitating Alastin/ Galderma executive management engagements and touch points with KTLs, (iii) compliantly liaising with sales, marketing and other commercial functions (Corporate and Strategic Accounts etc) (iv) conventions, congresses, society meetings, and speaker events. (v) building advocacy for the Galderma Alastin brand (vi) facilitating identification and engagement of existing, new and future KTLs across all key areas of potential partnership or engagement including identification of possible future study sites or clinical experts in support of potential future studies or case series. All TLL interactions are always consistent with commercial compliance, legal and regulatory guidelines.



Responsibilities:

• 
  Strategic partnerships with KTLs and KEEs; effectively engage, navigate, and influence KTLs. Identify, profile, cultivate and maintain long-term relationships with KTLs within the Skincare, Aesthetics, Plastic Surgery and Dermatology communities. Act as a liaison between KTLs and home office cross-functional teams


• 
  KOL influence mapping; lead the identification and relationship management of KEE (commercial product KOLs) and execution of a Thought Leader influence map with the support of Marketing, Sales, Medical Affairs and Professional Relations across all BUs. Ensure identification of all relevant KOLs (HCPs) and KTLs (Aestheticians etc) and large organized customers are targeted, and business plans are established. Cultivate relationships with thought leaders and key accounts that help strengthen current and future business potential.


• 
  Customer interaction
  ; compliantly collaborate and communicate with the field commercial team on each assigned KTL, to ensure strategic and tactical cohesiveness Aligning with cross-functional account plans & teams, the TLL orchestrates resources with the top 10%-15% of assigned KTLs and KEEs. Executing unique, compliant and approved KTL programming, such as condition/regimen, ingredient and product programming, as directed by leadership. Conduct substantial business, product and clinical conversations focused on topics, such as product, disease state, and company, at appropriate venues, in and outside the office setting


• 
  Commercial speakers and peer to peer engagement; Execute on local, regional and national programs targeting or leveraging KTLs, Act as the main point of contact for high volume speaker logistic/scheduling and working cross functionally to ensure appropriate communication and resolve KTL issues when directed, by leadership.


• 
  Congresses, conventions, and societies; Orchestrate KTL Executive Encounters and Engagement. Plan and execute KTL engagements and executive encounters at local, regional and national conferences, POAs, in field engagements, and other venues as directed in a complaint manner


• 
  Marketing support; work with targeted KTLs to obtain feedback on Brand-related marketing strategies/materials. Provide advisory board participant recommendations collaborate with Leadership, Portfolio, Marketing, clinical/R&D, Channel strategy and other relevant teams to design and develop best-in-class materials and resources to support multi-channel customer engagement and input (in person and remote/digital).

Preferred Skills and Qualifications:

• BA/BS degree required. MD, Pharm D, PhD, RN/BSN, PA or other higher degree preferred


• Minimum 5 years Aesthetic or other relevant Medical Education, MSL, TLL, Advocacy or Clinical Education experience required


• Conveys information clearly, using a variety of media, to individuals and groups


• Ability to convey clinical and non-clinical technical information effectively


• Demonstrates strong presentation skills and ability to navigate and build power point presentations and present data to key customer segments internally and externally


• Effective, planning and communication, relationship-building, and strong problem-solving skills


• Ability to display proficiency with Microsoft Word, Excel, Power Point, Adobe Pro


• Ability to remain calm, interpret data and conditions as presented, and provide solutions under stress


• Comprehensive analytical/strategic thinking skills and decision-making; demonstrated ability to utilize data in fact-based decision-making (data to insights, to action). Providing solid business rationale, clear sense of structure, accountability, timelines, and urgency.


• Demonstrated collaboration with leadership, R&D and Commercial Team


• Provide clinical support and training as appropriate to the field sales, management, training, marketing and customer support teams


• Demonstrate ability to work with customers and provide technical knowledge and education


• Ability to travel >50% to congresses, conventions, society meetings, and participate in corporate HQ meetings.

What we offer in return



You will be working for an organization that embraces diversity & inclusion and believe we will deliver better outcomes by reflecting the perspectives of our diverse customer base. You will also have access to a range of company benefits, including a competitive wage with shift differential, annual bonus opportunities and career advancement and cross-training.



Next Steps

• If your profile is a match, we will invite you for a first virtual conversation with the recruiter.


• The next step is a virtual conversation with the hiring manager


• The final step is a panel conversation with the extended team

Our people make a difference



At Galderma, you'll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism, collaboration, and a friendly, supportive ethos is the perfect environment for people to thrive and excel in what they do. Apply Now