Laboratory Assistant Client Resolution - Tues-Sat, 9:00am-5:30pm at Eurofins Viracor, LLC in Lenexa, Kansas

Job Description:

Company Description




Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.




Eurofins is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organisation services. Eurofins is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. The Group also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.




In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to 55,000 staff across a decentralised and entrepreneurial network of 900 laboratories in over 50 countries. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.




Job Description




Basic Function and Scope of Responsibility:



The Laboratory Client Resolution's primary function is to resolve specimen and test order problems and discrepancies between the client and our laboratory. The individual will interact directly with clients to obtain and clarify information needed to order the correct test code and accurately perform specimen processing functions.



Work Schedule:

• Tues-Sat, 9:00am-5:30pm

Essential Job Duties:



Level I - Minimum

• Ensure problem resolution for our clients by requesting information in a timely, professional manner.


• Contact client to resolve sample and/or testing related issues or discrepancies


• Perform data entry into the Laboratory Information Management System (LIMS) as needed


• Label samples and deliver them to proper area(s)


• Respond to internal and external client inquiries and needs with a sense of urgency and high level of professionalism


• Help our internal teams Add/update client information as needed in LIMs, SalesForce and billing system.


• Facilitate knowledge transfer and training to other Associates and clients as needed


• Apply best practices and implement effective client support processes.


• Maintain an understanding of Lab testing and requirements


• Work effectively with other Associates and teams to provide best customer service possible


• Represent the Lab, department and the organization favorably and in accordance with established Company standards


• Complete administrative tasks as needed to complete objectives, including general filing, copying, documentpreparation, and records management.


• Maintain quality control and quality assurance records as required


• Adhere to all quality and safety standards, as well as ensuring compliance with all applicable regulatory agencies


• Adhere to policies and protocols in the lab


• Work closely and communicate with other lab associates or departments to complete daily activities efficiently


• Other duties as assigned by management

Level II - Fully meets the qualifications of Level I plus the following:

• Manage issues and projects; resolve escalated issues as appropriate.


• Demonstrate superior understanding of Laboratory operations

Level III - Fully meets the qualifications of Level I and II plus the following:

• Demonstrate leadership skills through the supervision, coaching and mentoring of others as required


• Ensure department adheres to policies and procedures

Qualifications




Essential Knowledge, Skills and Abilities:

• High school degree or equivalent experience required.


• 1+ years of professional experience; client service or client-facing lab operations experience preferred


• Ability to effectively use Microsoft Excel and all other Microsoft Office applications


• Healthcare knowledge and laboratory knowledge/experience required


• Ability to problem solve, prioritize and multi-task


• Must be comfortable with raw specimen handling


• Ability to read, interpret, and comply with documents such as internal SOPs, operating and maintenance instructions,and company policies


• Position may require evening and weekend hours


• Intermediate level of proficiency with PC based software programs, with database skills and 1 year lab data entryexperience preferred with strong typing skills


• Excellent time management and organizational skills


• Process-oriented with the ability to apply critical thinking and identify potential improvements


• Service driven with a professional attitude


• Excellent interpersonal skills; ability to collaborate and work effectively with internal and external clients at all levels


• Excellent verbal & written communication skills


• Keenly attentive to detail


• Ability to keep sensitive information confidential

Level II - Fully meets the qualifications of Level I plus the following:

• Demonstrated leadership abilities


• Advanced problem solving skills


• Serve as a trainer for new Associates or re-training

Level III - Fully meets the qualifications of Level I and II plus the following:

• Ability to direct other Associates as required


• Ability to manage daily workload as required


• Ability to assist Management in providing overall direction of workflow


• Ability to ensure applicable SOPs are being utilized and followed appropriately


• Ability to accurately answer questions when Supervisor is unavailable


• Ability to interact with other departments as necessary and develop relationships with other Lab Leadership and Management as it relates to work processes and work flow

Physical Requirements:

• Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate a keyboard and other officeequipment, use a telephone, access file cabinets and other items stored at various levels, including overhead


• Ability to speak and hear well enough to communicate clearly and understandably with sufficient volume to ensure anaccurate exchange of information in normal conversational distance, over the telephone, and in a group setting


• Ability to stand for extended periods of time as necessary in the laboratory (4 or more hours)


• Ability to lift and move items weighing up to 15 pounds


• Physical dexterity sufficient to move body frequently around laboratory equipment and instrumentation


• Ability to continuously operate a personal computer for extended periods of time (4 or more hours)


• Mental acuity sufficient to collect and interpret data, evaluate, reason, define problems, establish facts, draw validconclusions, make valid judgments and decisions

The essential physical and mental requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



Additional Information



Eurofins Viracor LLC is an equal opportunity employer and encourages individuals from all backgrounds to apply. By submitting your application, you acknowledge and agree to the following conditions:

Drug Screen: Successful candidates will be required to pass a standard drug screen as part of the pre-employment process.

Background Check: A thorough background check will be conducted for all potential employees. This may include, but is not limited to, criminal history, education verification, and employment history.

Visa Sponsorship: Eurofins Viracor LLC does not sponsor employment visas. All candidates must have the legal right to work in Lenexa, KS without requiring sponsorship. Unless approved by HR and supporting parties.

What we offer:

• Excellent full time benefits including comprehensive medical coverage, dental, and vision options


• Life and disability insurance


• 401(k) with company match


• Paid vacation and holidays

Eurofins is aM/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.

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