IT-Infrastructure - Technical Support Analyst I at Tabula Rasa Healthcare in Moorestown, New Jersey

Job Description:

About Us
Tabula Rasa HealthCare (TRHC) is a leader in providing patient-specific, data-driven technology and solutions that enable healthcare organizations to optimize performance to improve patient outcomes, reduce hospitalizations, lower healthcare costs, and manage risk. Medication risk management is TRHC's lead offering, and its cloud-based software applications provide solutions for a range of payers, providers, and other healthcare organizations. We're on a mission to enable simplified and individualized care that improves the health of those we serve.

We're looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for patients-and for each other. This is where diverse backgrounds, beliefs, and perspectives matter and where "care" is centric to who we are. Come do more than join something, change something. For patients, for their families, for the future of healthcare.

DATE: 2/2023

REVISED: JOB TITLE: Technical Support Analyst I

REPORTS TO: Leadership as assigned

DEPARTMENT(S): IT-Infrastructure, Software Support & Maintenance FLSA: Non-Exempt JOB

OBJECTIVE: The Technical Support Analyst I provides support and guidance to users experiencing technical issues related to assigned applications and is responsible for the daily maintenance, troubleshooting and issue triage, end-user training, and administration of various applications necessary for the company to function. This position focuses on the ability to minimize disruptions to daily business workflow.

ESSENTIAL JOB FUNCTIONS: • Supports internal and external end-user requests related to proprietary and cloud applications such as EireneRx, Medwise Advisor, NiaRx, GuardianRx, EOM, and other remote systems. • Creates end-user accounts, terminates access, and changes access based on established procedures. • Escalates issues to development or technical operations teams as needed. • Communicates with client liaison groups with respect to approvals and established process. • Provides basic desktop support assistance within the scope of necessity to troubleshoot supported applications. • Contributes to and maintains system standards, documentation, policies and procedures. • Develops, maintains, and documents installation and configuration procedures. • Manages ticketing systems: creates, updates, and closes incidents. • Escalates issues as required for resolution to Lead Application Support Analyst or Manager. • Assists with support of department projects or tasks, including but not limited to: Windows-based Active Directory environment and desk-to-desk moves.

The above essential functions are representative of major duties of positions in this job classification. Specific duties and responsibilities may vary based upon departmental needs. Other duties may be assigned similar to the above consistent with knowledge, skills and abilities required for the job. Not all of the duties may be assigned to a position.

QUALIFICATION REQUIREMENTS: These represent the desired qualifications of the ideal candidate. They are not meant to limit consideration for candidates who do not meet all of the standards listed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION: • Required: High school diploma or an equivalent • Preferred: Associates degree in computer science, information systems, or equivalent Application Support Analyst I - Page 2 of 2 • Within six (6) months of hire: Google IT Certification (or equivalent) • Within one (1) year of hire: Certified Pharmacy Technician (CPhT)

EXPERIENCE: • 1+ year of experience in a healthcare-based help desk, call center, or equivalent environment required.

OTHER SKILLS and ABILITIES: • Strong analytical abilities, organizational skills, problem-solving skills, and attention to detail. • Demonstrated experience with healthcare software terminology. • Proficiency with Windows 7/10 and Microsoft Office 365. • Experience with JIRA and/or Confluence. • Ability to communicate clearly via email, telephone, or instant message. • Ability to create/update supporting documentation. • Ability to work independently in a self-directed manner and collaboratively as a team member. • Demonstrated ability to work with non-technical personnel. • Ability to handle stress and prioritize multiple issues in a fast-paced environment and under tight project deadlines.

PHYSICAL/MENTAL DEMANDS: While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl. The Employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. Expected Hours of Work: Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed. Travel: Travel may be required for special department events, trade shows, or conferences.

Supervisory: None.

The Company is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to ancestry or national origin, race or color, religion or creed, age, disability, AIDS/HIV, gender, marital or family status, pregnancy, childbirth or related medical conditions, genetic information, military service, protected caregiver obligations, sexual orientation, protected financial status or other classification protected by applicable law.

Other details

• Pay Type Hourly

Apply Now

• Moorestown, NJ 08057, USA