Store Service Assistant - Bridal at Ben Bridge Jeweler Inc in Seattle, Washington

Job Description:

We have been in business for over 110 years and we are proud to be a subsidiary of Berkshire Hathaway. Ben Bridge Jeweler has thirty-six stores, across the United States. We are committed to serving our customers with a quality experience and jewelry that will be treasured for generations. Jewelry is more than just an adornment. It is a means of expression, love, personality, and history. Its meaning only grows with time. We don’t sell to a customer just once; we want to be their jeweler for life!

Ben Bridge Jeweler is seeking a Store Service Assistant to join our team in the Bridal Department.

Job Summary:

The primary focus of this position is to provide service and support to our Bridal Department, with a focus on store service, communication, and special projects. This position requires teamwork within our corporate office with Distribution, the Buying Department, as well as our retail locations and suppliers.

Primary Duties and Responsibilities:

• Oversee and manage bridal inbox


• Liaise with stores and vendors via email and phone


• Respond to inquiries and phone calls from our retail stores via the department inbox as well as the Bella Ponte portal


• Place, track, and follow up on special orders through completion and meeting tight deadlines


• Cultivate and maintain relationships with store associates and vendor contacts


• Actively participate in department trainings (i.e. Ambassador Meetings)


• Support the Bridal Department with projects, including all aspects of inventory control and maintenance (i.e. item creation, receiving and distributing, merchandise returns)


• Other duties as assigned

Education and Experience:

• At least 2 years of customer service experience


• High School diploma or equivalent. Advanced Degree is preferred.


• Proficiency in technology (CRM Platform, MS Office - Outlook, Word, Excel)

Knowledge and Skills:

• Innate ability to multi-task, prioritize, and self-manage within strict timelines


• Excellent verbal and written communication skills based in customer service are essential


• Demonstrate ability to be thorough and detailed-oriented- this is essential to success in this role


• Demonstrate analytical and creative problem-solving skills


• Attention to detail


• Comfortability in reading and understanding CAD imaging is a plus


• Strong computer literacy in Microsoft Office, Outlook, Word and 10-key proficiency is necessary- this position will also use an IBM AS400 mainframe and Microsoft D365

WORKING STANDARDS

• Overtime may be required occasionally

Range: $21.63 - $25.96 per hour

Fluctuations in the job market may necessitate adjustments to pay ranges. Final pay determinations will depend on various factors, including, but not limited to experience levels, knowledge, skills, and abilities.

This position offers benefits that include employee merchandise discounts, paid training, Employee Assistance Program and paid time off, such as: vacation, sick, holidays, bereavement and jury duty. Our benefits program includes medical, dental and vision insurance, flexible savings accounts, company paid life insurance, STD and LTD as well as voluntary programs such as pet insurance and supplemental life insurance. Additionally, Ben Bridge Jeweler offers a 401(k) plan with a company match.

Ben Bridge Jeweler is proud to be an Equal Employment Opportunity and Affirmative Action employer.  We do not discriminate based upon race, religion, color, national origin, gender identity, sexual orientation, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by applicable law. 

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