2+ years experience preferred relating to infrastructure and network operations support
MCP, CompTIA Network+ or CompTIA Server+ or equivalent certification
Basic knowledge of ITIL V3 a plus
Job Description:
The NOC Technician will be primarily responsible for monitoring the network, servers, internet services and applications to ensure IT services are operating at a normal operating condition.
The NOC Technician performs the first level response to events and incidents, performs analysis and remote diagnostics as necessary to resolve problems or qualify problems for escalation to other engineers.
The Technician will utilize network management tools to detect abnormal behavior or failures within the Enterprise IT systems.
The NOC Technician will participate in the reporting of events, incidents and normal operating status of all monitored systems and the operations of Data Loss Prevention functions.
This position also includes supporting Life Cycle Management, Security Response measures and Local Area Network physical and logical plant installations and modifications for both data and telecommunications networks.
Requirements:
Entry level industry certifications or 1-2 years experience preferred relating to infrastructure and network operations support
Strong analytical skills
Strong organizational skills
Willingness to learn and advance
Ability to troubleshoot networks and systems using monitoring/alert tools
Ability to work independently as well as on project teams.
Knowledge of Microsoft Operating Systems and Network Management Tools (Linux/Cisco a plus)
Functional knowledge of Interactive Intelligence call center applications
Functional knowledge of VMware Horizon View virtual desktop infrastructure
Outstanding character, integrity, the ability to exhibit professionalism and good customer service skills are required
Ability to communicate well both in written and oral form with a pleasant demeanor and perform both oral and written instructions
Availability to work shifts and after hours as needed
Ability to lift 30lbs. and use basic hand tools and use a ladder for overhead work.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystems.com or 844-463-6178.