Director, Resident Engagement at Brookdale Senior Living in Vernon Hills, Illinois

Job Description:

Promotes, creates, develops, and maintains an environment that supports a culture of engagement based on Brookdales Engagement Philosophy. Creates and manages the communitys resident programs department, ensuring it uses a person-centered approach starting with positive perceptions of aging while building relationships and connections.Hires, trains, and supervises at least 2 full-time associates in accordance with Company policies. Is responsible for recruiting and hiring high quality and engaged associates and ensuring they are appropriately trained and developed to meet the needs of residents. Makes decisions related to associate development, discipline, and termination, in partnership with Executive Director.Develops and manages an innovative, continuous culture of engagement reflective of adults by leveraging engagements fundamental concepts and points of difference.Cultivates person-centered engagement that is meaningful to the individual by working with resident engagement associates to learn and understand each residents unique interests and desires. Ensures programming incorporates elements of spontaneity daily, as appropriate, and associates looks for opportunities to bridge social connections and create friendships among residents.Encourages and promotes purposeful opportunities for residents, both internally and externally. Networks with outside community resources to enrich the variety of opportunities available to residents. May be required to drive a community vehicle, when necessary, to ensure residents receive meaningful opportunities outside of the community.Ensures resident experience and welcome protocols are implemented properly.Provides subject matter expertise to the leadership team regarding engagement and quality of life for residents and associates. Promotes a culture of interdepartmental cooperation to lead to intentional prospect-resident connections.Supports community operations by working to ensure associates are providing resident engagement opportunities to achieve the highest level of resident experience and satisfaction.Collaborates and oversees Resident Engagement teams plans and execution of special events at the community including, but not limited to, holiday, family, Friends for Life, educational, and other marketing events.Oversees the development of the monthly programming calendar. Reviews and approves the calendar to ensure it is based on residents shared interests. Ensures Company initiatives and specialty programs are scheduled and executed as scheduled.Ensures department is in compliance with the Brookdale Excellence Standards Tool (BEST) and appropriate state, federal, and other regulations related to resident programming and engagement.Maintains and adheres to department monthly budget and expense control while managing appropriate community vendor contracts.Where applicable, manages volunteer program and fitness center.Represents department in all community meetings, including but not limited to, Collaborative Care, All Associate, Leadership Team, and Care Planning. Participates in regional calls and trainings as required and ensures Resident Engagement associates participant when necessary.Oversees social media content to ensure alignment with Brookdales culture, brand, and social media guidance and Brookdale standards.Facilitates planning, collaboration, and partnership between service lines to optimize a culture of engagement reaching all areas of the campus, where applicable.This job description represents an overview of the responsibilities for the above-referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by their supervisor.Voted by Newsweek in 2024 as one of America's Greatest Workplaces for DiversityMake Lives Better Including Your Own.If you want to work in an environment where you can become your best possible self, join us! Youll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness.Full suite of health insurance, life insurance and retirement plans are available and vary by employment status. Additional benefits offered include, but are not limited to:Tuition ReimbursementPet InsuranceAdoption Reimbursement BenefitsVariety of Associate DiscountsThis is an incentive based position, which may include bonuses, incentive or commission plans.Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply.To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year.