Resource Navigator at BCFS in San Antonio, Texas

Job Description:

It's a great feeling to work for a company that does so much good for others around the world!



BCFS Health & Human Services - Community Services Division




Education: Bachelor's degree in a Health and Human Services field or currently enrolled in an advanced degree program. Education may be substituted with at least 5 years of experience.



Experience: Required 3 years related direct experience serving families



Supervises: None



Summary: The Resource Navigator is responsible for using sound professional judgment and best practices to ensure quality services are provided to the service population while maintaining compliance with established program standards.
To successfully perform this job, the employee may be expected to perform the
following, with or without reasonable accommodations in accordance with the
Americans with Disabilities Act of 1990:



Essential Functions:
1. Outreach and recruitment of participants for Family Resource Center activities, including efforts for minimizing attrition.
2. Establishes and maintains a trusting and professional working relationship with families by providing regular contact.
3. Administer intake, assessments, and screening tools to clients and family members.
4. Utilizes intake and assessment results to establish and effectively implement goals, objectives, and activities identified with parents.
5. Provides intensive case management services to families for up to 90 days.
6. Utilizes intake and assessment results to establish and effectively implement goals, objectives, and activities identified with parents.
7. Conducts systematic follow-ups for all families.
8. Records all group and individualized services and activities in a complete, concise, and timely manner utilizing program forms into PEIRS (DFPS) and Sales Force software.
9. Meets with supervisor on a bi-weekly basis to evaluate status of families on caseload.



Measurable Deliverables:
1. Obtains and maintains certification in the National Family Support Network (NFSN) within 60 days of hire.
2. Obtains and maintains training in (NFSN) Developing and Sustaining Effective Parent Advisory Committees.
3. Obtains and maintains certification in (skills-based) evidence-based curriculum selected by FRC Parent Advisory Committee
4. Provide parent & health education, case management, resource and referrals, basic needs support, transportation assistance, and/or other support services to families on caseload.
5. Document all attendance on a weekly basis in Sales Force software.
6. Attend all required trainings.
7. Provide community education on child abuse and neglect prevention strategies.
8. Develop together with Lead Resource Navigator, updates, reminders, and community education information.
9. Provide Resource Navigation to families accessing the FRC
10. Conduct/Facilitate Parent Cafes, Family Connections Events, Caregiver Support Groups, Skill-based Workshops
11. Act as a liaison between FRC families, Parent Advisory Committee (PAC), and local coalitions, task forces, and advocacy groups in Bexar County
12. Provide/facilitate training for families on self-advocacy and leadership.
13. Conduct 90-day and/or 1-year follow up calls for all families as required by contract



Credentials, Skills and Abilities:
1. Maintain current licenses and certificates required for the position including but not limited to:
o First Aid o CPR o Other
2. Pass a pre-employment drug screen and random drug screens and maintain emotional control and professional composure at all times.
3. Provide proof or work eligibility status upon request.
4. Pass a pre-employment and biennial criminal background and motor vehicle check (fingerprints needed if applicant has lived out of state within the past 5 years)
5. Demonstrate the ability to:
a. Respond sensitively and competently to the service population's cultural and
socio-economic characteristics.
b. Communicate effectively in writing and verbally in English and Spanish.
c. Work in a fast-paced environment.
d. Maintain computer literacy required to meet the responsibilities of the position.
e. Work effectively and without intensive supervision both independently and as a member of a multidisciplinary team.
f. Travel as needed.
g. Manage time effectively and efficiently.
6. Bilingual preferred (Spanish)


Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.


Here at BCFS Health and Human Services, we are dedicated to building a diverse, inclusive, and authentic workplace. Please feel free to apply for this position even if your work experience and education do not align perfectly with every requirement for this job description. You may very well be the perfect candidate for this role or other ones that we have open. Thank you for your interest in joining our mission!


BCFS Health and Human Services, is committed to following immunization recommendations produced by the U.S. Centers for Disease Control (CDC). As such, our company policy requires that all employees must receive an annual Influenza vaccination or obtain an approved exemption as a medical or religious accommodation. This is a condition of employment, and all new hires will be responsible for providing proof.


BCFS Health and Human Services, is an Equal Employment Opportunity ("EEO") Employer. It has been and will continue to be a fundamental policy of BCFS Health and Human Services, not to discriminate on the basis of race, color, religion, gender, gender identity, pregnancy, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.
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If you like to work with people that believe they can make a difference in the world, this is the company for you!



EEO Statement



It our policy to provide equal employment opportunity and treat all employees equally regardless of age, race, creed/religion, color, national origin, immigration status or citizenship status, sexual orientation, military or veteran status, sex/gender, gender identity, gender expression, disability, genetic information or genetic predisposition or carrier status, marital status, partnership status, victim of domestic violence, sexual or other reproductive health decisions, or other characteristics protected by applicable law.


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