Customer Advocate Representative at Schneider Electric USA, Inc in Smyrna, Tennessee

Job Description:

What will you do?
• Responsible for providing complaint management services to clients.
• Handles inbound calls, email, online chat or facsimile.
• Addresses customer complaints and/or requests to discontinue service(s).
• Appeases customer dissatisfaction and delivers resolution.
• Ensures customer complaints/dissatisfactions are handled in an effective manner to retain customers.
• Tracks and maintains records/feedback of complaints/dissatisfactions and resolution information.
• Escalates issues or redirect complaints/dissatisfactions to appropriate functions or personnel.
• Provides superior customer service and maintains high customer satisfaction ratings.

What qualifications will make you successful?
• Bachelor's Degree
• 1+ years of Customer Service experience in a manufacturing/related environment
• Microsoft Office experience (Excel required)
• SAP preferred

What's in it for you?

Schneider Electric offers a robust benefits package to support our employees such as flexible work arrangements, paid family leave, 401(k)+ match, and more. Click here to find out more about working with us: http://se.com/us/careers .

We seek out and reward people for putting the customer first, being disruptive to the status quo, embracing different perspectives, continuously learning, and acting like owners. We're recognized around the world for welcoming people as they are. We create an inclusive culture where all forms of diversity are seen as a real value for the company. See what our people have to say about working for Schneider Electric. https://youtu.be/C7sogZ_oQYg

Who will you report to?
• Supply Chain Manager

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Why us?

At Schneider Electric we're committed to creating a workplace that gives you not just a job but a meaningful purpose in joining our mission to bring energy and efficiency to enable life, progress and sustainability for all.

We believe in e mpowering our team members to reach their full potential, fostering a sense of ownership in their work.

We embrace inclusion as a fundamental value, ensuring that every voice is heard and valued. We value differences, and welcome people from all walks of life. We believe in equal opportunities for everyone, everywhere.

If you want to be part of a company where your contributions truly matter, where you are empowered to make a difference and where inclusivity is valued, we would love to hear from you.

Discover your M eaningful, Inclusive and Empowered career at Schneider Electric.

€34.2bn global revenue
+12% organic growth
135 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best.

We mirror the diversity of the communities in which we operate and we 'embrace different' as one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.

You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color , gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.What will you do?
• Responsible for providing complaint management services to clients.
• Handles inbound calls, email, online chat or facsimile.
• Addresses customer complaints and/or requests to discontinue service(s).
• Appeases customer dissatisfaction and delivers resolution.
• Ensures customer complaints/dissatisfactions are handled in an effective manner to retain customers.
• Tracks and maintains records/feedback of complaints/dissatisfactions and resolution information.
• Escalates issues or redirect complaints/dissatisfactions to appropriate functions or personnel.
• Provides superior customer service and maintains high customer satisfaction ratings.

What qualifications will make you successful?
• Bachelor's Degree
• 1+ years of Customer Service experience in a manufacturing/related environment
• Microsoft Office experience (Excel required)
• SAP preferred