Security Technology Assistant Manager at Dartmouth College in hanover, New Hampshire

Job Description:

Posting date:

06/04/2024

Open Until Filled:

Yes

Position Number:

1128876

Position Title:

Security Technology Assistant Manager

Department this Position Reports to:

Safety & Security Administration

Hiring Range Minimum:

$32.97

Hiring Range Maximum:

$41.21

Union Type:

Not a Union Position

SEIU Level:

Not an SEIU Position

FLSA Status:

Non-Exempt

Employment Category:

Regular Full Time

Scheduled Months per Year:

12

Scheduled Hours per Week:

40

Location of Position:

Hanover, NH 03755
5 Rope Ferry Road

Remote Work Eligibility?:

Onsite only

Is this a term position?:

No

If yes, length of term in months.:

NA

Is this a grant funded position?:

No

Position Purpose:

To manage all Department of Safety and Security's technology systems. Responsible for Department's hardware and software installations and upgrades, systems and equipment inventory, and providing operational technology support for Department staff. Serves as Department liaison to the College's ITC and to systems vendors. The Security Technology Assistant Manager has a wide scope of technical knowledge and is able to work flexibly across the various Department systems and staff varying technology support needs.

Required Qualifications - Education and Yrs Exp:

Bachelors plus 3-5 years' experience or equivalent combination of education and experience

Required Qualifications - Skills, Knowledge and Abilities:

• Extensive knowledge of computer hardware and software, including (but not limited to) PCs, laptops, Windows Operating Systems, and Office 365, as well as awareness of other business applications.


• Experience working with Banner or other student data records systems, or relevant knowledge of safety and security or law enforcement operations.


• Ability to research, learn and adapt to changing support demands of security operations programs, as well as operating, maintaining, and training others to use programs and systems.


• Able to trouble shoot and solve PC, laptops, mobile devices, phones, and software issues.


• Practical knowledge in maintaining documentation for Department technology needs in order to recommends new technologies, policies, procedures and best practices.


• Excellent communications and interpersonal skills to effectively deal with a wide range of constituents.


• Knowledge of regulations and policies related to safety and security and higher education (i.e. Clery, FERPA, etc.).


• Commitment to diversity and able to support, contribute to, and strengthen a vibrant, culturally diverse, and inclusive learning community of students, alumni, faculty, and fellow professionals.

Preferred Qualifications:

• A Bachelor's degree in computer sciences, information technology or related field and experience working in a technology support position.


• Working knowledge and expertise with a variety of software, hardware, and applications.


• Experience managing physical and virtual servers and data storage infrastructure for an organization; and (3) Diagnosing and resolving IT system problems.


• Experience with VPNs, cyber and data security including secure database protection.


• Analytical skills to study problems and records and identify solutions.


• 4 years or more of experience in a technical support role.

Department Contact for Recruitment Inquiries:

Jacqueline.L.Carter@dartmouth.edu

Department Contact Phone Number:

6036463797

Department Contact for Cover Letter and Title:

Keiselim Montas

Equal Opportunity Employer:

Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.

Background Check:

Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job?:

Not an essential function

Special Instructions to Applicants:

Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy.
https://policies.dartmouth.edu/policy/tobacco-free-policy

Quick Link:

https://searchjobs.dartmouth.edu/postings/74139

Description:

Responsible for maintaining computer inventory and updates for all Department desktops, laptops, mobile devices, monitors, printers, etc. Create, maintain, and update administrative and group privileges for operations programs such as Informant, Rave, LiveSafe, When-To-Work, etc.

Percentage Of Time:

20

Description:

Manage all systems credentialing and account set ups for new employees. Serve as liaison to the College's IT Department and represent the Department at Dartmouth's Information Security Council.

Percentage Of Time:

10

Description:

In collaboration with the Communications Supervisor and the Training Coordinator, develop and implement procedures for the training of Communications Officers and maintenance of communications systems and equipment. Oversee the training of employees in all Department systems such as Informant, Lenel, LiveSafe, Rave, When-To-Work, etc.

Percentage Of Time:

20

Description:

Responds to emergencies and provides technology support to Department personnel and assist in setting up the Emergency Operations Center (EOC). Work with the Emergency Manager in technology matters and systems related to emergency management.

Percentage Of Time:

10

Description:

Assist Department Investigators and Supervisors conducting investigations with technology related investigative aspects and systems access, and compile and produce data reports for Department provided services and uses, to analyze safety and security programs effectives and to comply with crime statistics reporting regulations.

Percentage Of Time:

15

Description:

Serves as back up to Office Manager for maintenance, updates and modifications to Department's website design and content.

Percentage Of Time:

5

Description:

Provide operational technology support in desktop and mobile operating systems, applications, security operations programs and peripherals for Department staff.

Percentage Of Time:

20

--:

Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others.

--:

Performs other duties as assigned.

Apply Now