General Liability Non-Litigated Manager at Publix Super Markets, Inc. in Lakeland, Florida

Job Description:

Publix Super Markets tops the list of privately-owned supermarkets in the U.S. We are privately-owned, hold no long-term debt, and continue to grow year after year. Publix and our associates excel in community involvement, volunteerism, and environmental sustainability. Our collective commitment to diversity has contributed to our success in being a great place to work and shop. It’s satisfying to work for — and be an owner in — a Fortune 100 company that is widely recognized as a leader in the supermarket industry.

The General Liability Non-Litigated Claims department is comprised of a team of General Liability Claims Supervisors, Specialists, Video Technician’s, Video Technician Team Leads, QRE Analysts, and Administrators who handle both customer and attorney-represented non-litigated claims. This team oversees all aspects of investigation, analysis, negotiations, and settlements, in compliance with procedural guidelines, best practices, as well as Medicare reporting requirements.

The General Liability Non-Litigated Manager provides management and direction, development, implementation, and execution of Publix’s strategy for non-litigated general liability claims; identifies trends in claims, oversees customer response systems and processes, providing industry leading customer service; uses analytics and research to identify trends. The nature of these claims is non-litigated, including attorney represented claims and customer claims.

Hybrid work environment:  many of Publix’s corporate offices offer work from home up to two days a week.

The responsibilities listed on this position analysis are not intended to be all-inclusive and additional responsibilities may be assigned as needed.

As the General Liability Non-Litigated Claims Manager, you will:

• manage the overall handling of non-litigated claims which includes non-litigated attorney represented claim and self-represented customer claims including complex or higher exposure general liability and/or auto claims where the customer may or may not be represented by legal counsel.


• Mitigate risk using cost-benefit analysis.


• collect, and analyze department metrics, company reports, and external information for decision making purposes.


• Ensure proper claims documentation and reporting, and action plan to ensure a smooth claim case from assessment to disposition. .


• develop, implement, and maintain standardized claims handling protocols, quality assurance criteria, and KPIs which reflect associate and unit performance and monitoring performance against established criteria and KPIs.


• This position is responsible for ensuring the non-litigated unit is aligned with the corporate strategy.

• Bachelor’s degree in any discipline or equivalent experience


• 7 years general liability claims handling experience with 2 years of supervisory experience


• Ability to obtain Florida All Lines Adjuster License upon hire as well as reciprocal licenses for all the states that Publix operates in


• Basic Microsoft Word, Excel, and PowerPoint

• Bachelor’s degree in business related discipline or master’s degree in any discipline


• 10 years of general liability claims handling experience with 5 years of supervisory experience


• CCLA, SCLA, CPCU or ARM designation


• Actively hold Florida All Lines Adjuster’s License

• Employee stock ownership plan that contributes Publix stock to associates each year at no cost


• An opportunity to purchase additional shares of our privately-held stock


• 401(k) retirement savings plan


• Group health, dental and vision plans


• Paid Time Off


• Paid Parental Leave


• Short- and long-term disability insurance


• Tuition reimbursement


• Free hot lunches (buffet-style) at facilities with a cafeteria


• Visit our website to see all of our benefits: Benefits - Jobs (publix.com)