General Liability Litigated Claims Manager at Publix Super Markets, Inc. in Lakeland, Florida

Job Description:

Publix Super Markets tops the list of privately-owned supermarkets in the U.S. We are privately-owned, hold no long-term debt, and continue to grow year after year. Publix and our associates excel in community involvement, volunteerism, and environmental sustainability. Our collective commitment to diversity has contributed to our success in being a great place to work and shop. It’s satisfying to work for — and be an owner in — a Fortune 100 company that is widely recognized as a leader in the supermarket industry.

The General Liability Litigated Claims department is comprised of a team of General Liability Supervisors, Senior Consultants, Consultants and Litigated Claims Clerical Support who handle attorney-represented litigated and non-litigated claims. 

The General Liability Litigated Claims Manager will manage, lead, assess, and improve the general liability and fleet claim processes for litigated and higher exposure non-litigated claims; manage the performance and results of supervisors and individual claims handling teams, including the respective Senior Consultants and Consultants.  The manager will oversee and manage expenditures for all litigated and higher value non-litigated attorney-represented general liability and fleet claims; and manage and improve all work processes in these areas.   

Hybrid work environment:  many of Publix’s corporate offices offer work from home up to two days a week.

The responsibilities listed on this position analysis are not intended to be all-inclusive and additional responsibilities may be assigned as needed.

As the General Liability Litigated Claims Manager, you will:

• manage a team of litigated supervisors, managing the day-to-day operations and financial performance for attorney-represented claims (litigated and some higher value non-litigated).


• evaluate and approve attorney represented claim and litigated case settlements above the litigated claims supervisors’ level of authority.


• ensure reserving process is completed timely and accurately to reserve files according to probable outcome.


• develop, implement, and maintain standardized claims handling protocols, quality assurance criteria, and KPIs which reflect associate and unit performance and monitoring performance against established criteria and KPIs.


• ensure the General Liability Litigated unit is aligned with the corporate strategy.


• attend mediations or trials on an intermittent basis to monitor and analyze the performance and effectiveness of associates and outside counsel.
  
   

• Bachelor’s degree in any discipline or equivalent experience


• 7 years general liability claims handling experience with 2 years of supervisory experience


• Ability to obtain Florida All Lines Adjuster License upon hire as well as reciprocal licenses for all the states that Publix operates in


• Basic Microsoft Word, Excel, and PowerPoint

• Bachelor’s degree in business or risk management related discipline or master’s degree in any discipline


• 10 years of general liability claims handling experience with 5 years of supervisory experience


• CCLA, SCLA, CPCU or ARM designation


• Actively holds Florida All Lines Adjuster’s License

• Employee stock ownership plan that contributes Publix stock to associates each year at no cost


• An opportunity to purchase additional shares of our privately-held stock


• 401(k) retirement savings plan


• Group health, dental and vision plans


• Paid Time Off


• Paid Parental Leave


• Short- and long-term disability insurance


• Tuition reimbursement


• Free hot lunches (buffet-style) at facilities with a cafeteria


• Visit our website to see all of our benefits: Benefits - Jobs (publix.com)