Senior Operations Analyst at MEDHOK, INC in Tampa, Florida

Job Description:

In this part-time, temporary role, the Senior Operations Analyst will be responsible for partnering with Professional Services leadership to identify, analyze, and deliver, audit and measure the results for inter-departmental process improvements and strategic initiatives required to scale the Professional Services function.

Key Responsibilities:

• Driving the creation of standard operating procedures


• Supporting the creation of templates


• Partnering with Professional Services leadership to create a backlog of process improvement initiatives and scalability driven projects


• Leveraging available data to collaborate with Professional Services leadership and team members to prioritize initiatives based on impact and effort


• Performing the necessary impact analysis to quantify and validate the need for the change


• Identify a clear cohort to use the planned deliverables to  validate our problem hypothesis


• Gather information required to round out the business case


• Deliver based on prescribed scope of work


• Communicate progress as the delivery work is being done


• Rollout the tools and orient / train the cohort to use the tools


• Validate the impact of the initiative and the use of the deliverables

Skill Requirements:

• Analytical Skills:
  
  
  • Strong analytical and problem-solving skills to perform impact analysis and validate the need for changes.
  
  
  • Proficiency in data analysis and the ability to leverage data for decision-making.
  
  
  
  


• 
  Project Management:
  
  
  
  • Experience in project management, including the ability to create and manage backlogs of process improvement initiatives and projects.
  
  
  • Ability to deliver based on a prescribed scope of work and manage timelines effectively.
  
  
  
  


• 
  Process Improvement:
  
  
  
  • Experience in creating and implementing standard operating procedures and templates.
  
  
  • Proven ability to identify and execute process improvement initiatives.
  
  
  
  


• 
  Communication Skills:
  
  
  
  • Excellent verbal and written communication skills to effectively communicate progress, collaborate with leadership, and train team members.
  
  
  • Ability to gather and present information required for business cases.
  
  
  
  


• 
  Collaboration and Partnership:
  
  
  
  • Strong interpersonal skills to partner with Professional Services leadership and team members.
  
  
  • Ability to work collaboratively with cross-functional teams.
  
  
  
  


• 
  Training and Orientation:
  
  
  
  • Experience in rolling out tools and training users on new processes and tools.
  
  
  • Ability to validate the impact of initiatives and ensure the effective use of deliverables.
  
  
  
  


• 
  Technical Proficiency:
  
  
  
  • Proficiency with relevant software and tools for data analysis, project management, and process documentation.
  
  
  • Familiarity with Professional Services operations and scalability projects is a plus.
  
  
  
  


• 
  Attention to Detail:
  
  
  
  • High level of attention to detail to ensure accuracy in impact analysis and business case development.
  
  
  
  


• 
  Adaptability:
  
  
  
  • Ability to adapt to changing priorities and manage multiple tasks simultaneously.
  
  
  
  

Education/Certification Requirements:

• Bachelor’s Degree


• PMP or Six Sigma not required but preferred

Additional Requirements:

• 
  Technical Skills:
  
  
  • Proficiency in data analysis tools (e.g., Excel, SQL, Tableau, Power BI).
  
  
  • Familiarity with project management software (e.g., Asana, Trello, Jira).
  
  
  
  


• 
  Soft Skills:
  
  
  
  • Strong organizational skills with the ability to manage multiple projects simultaneously.
  
  
  • Excellent time management skills and the ability to work under tight deadlines.
  
  
  
  


• 
  Interpersonal Skills:
  
  
  
  • Ability to work independently and as part of a team.
  
  
  • High degree of professionalism and the ability to interface with senior leadership.
  
  
  
  


• 
  Problem-Solving Ability:
  
  
  
  • Demonstrated ability to think strategically and drive operational improvements.
  
  
  • Capacity to develop innovative solutions to complex problems.
  
  
  
  

COMMITMENT TO DIVERSITY & INCLUSION

We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religion, creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.

If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us by email at careers@mhk.com. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address and the email address cannot be used to inquire about the status of applications.