Field Technical Support at BC Forward in Glendale, Colorado

Job Description:

Field Technical Support



BCforward is currently seeking a highly motivated Field Technical Support role at Denver, CO!

Position Title: Field Technical Support

Location- Denver, CO

Anticipated Start Date: Tentative start Date 08/01/2024.

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 24+ Months with a Strong possibility of Extension.

Job Type: Contract 40hr week/Onsite

Pay Range: $20/hr to $26.29/hr on W2.

(Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Job Duties:

• Manage onsite printer fleet


• Ensure that device and contact details are kept up to date in system


• Upgrade firmware, as needed


• Respond to customer trouble tickets in timely manner and ensure that they are resolved


• Clear paper jams


• Manage supplies inventory at customer location


• Manage and resolve customer service tickets, as assigned


• Assist Customer with an overview of the Device functionality;


• Coordinate with regarding Device and Branded Software Support Service calls;


• Report any occurrences of Customer dissatisfaction to the appropriate Delivery Management Service resource;


• Assist in the collection of usage pages for Devices when required;


• Provide initial troubleshooting for Device problems or perform spare Device replacements;


• Perform basic maintenance on Devices as directed by the appropriate Delivery Management Service resource;


• Provide end-user training as needed


• Utilize web-based software to manage the Fleet which may include proactive monitoring through Web Jetadmin, updating site maps provided after the Discovery and Design Assessment Service and initiating Device related trouble tickets into the Customer supplied ticketing system;


• Track usage/activities at the Customer Site(s);


• Ensure that device network and contact information is updated in the HP system


• Manage utilization of On-Site spare Device inventory when required under the applicable SSOW;


• Coordinate with third party supplier(s) to obtain status for third party supplier(s) provided equipment.


• Install new devices and coordinate with other customer teams for networking and configuration of devices

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.


Keywords:

Troubleshoot/Technical Support

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.
BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.


Interested candidates please send resume in Word format Please reference job code 224412 when responding to this ad.


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Job Snapshot




Employee Type

Contractor



Location

Glendale, CO (Onsite)



Job Type

Information Technology



Experience

Not Specified



Date Posted

07/08/2024 Apply Now