Housing Navigator at Horizon Goodwill Industries in Cumberland, Maryland

Job Description:

Job Summary

This position provides a holistic approach to case management services and providing housing navigation to program participants who experiencing homelessness or at risk of becoming homeless. The Housing Navigator will be responsible to the identification of and application to housing resources in Allegany County. The position reports directly to the Associate Director of Workforce Development but will require effective interaction with participants, community resources, staff members, volunteers, and other agency representatives. The position also includes coordination appropriate community services to facilitate client success.

Essential Functions

• Examples of work include, but are not limited to the following:


• Conduct screenings and intakes.


• Engage in regular case management appointments.


• Analyze needs and resources.


• Complete needs assessments.


• Develop action plans for housing placement.


• Provide case management services including advocacy, referrals, and retention.


• Monthly housing retention appointments with participants.


• Develop relationships with landlords in the community.


• Maintain accurate and timely case records, reports, and statistical data.


• Manage housing program budget.


• Interact with low-income populations.


• Maintain confidentiality within and outside of the agency.


• Work independently using initiative, creativity and flexibility in meeting participant needs while preserving their dignity.


• All other duties as assigned.

Minimum Requirements:

• Bachelors Degree in human services and 2-4 years experience working with individuals/families experiencing or at risk of homelessness.


• Additional experience may be used as a substitute for educational requirement.


• Valid drivers license and access to a vehicle on a continual basis.


• Experience providing holistic case management services.


• Experience interacting with volunteers.


• Knowledge of Alleghany Social Services networks.

Potential Career Paths:

• Associate Director of Workforce Development