Associate Director, Student Financial Center at University of Oklahoma in Norman, Oklahoma

Job Description:

The Associate Director SFC position provides oversight and supervision of the Student Financial Center.  Performs administration and coordination of a department, division, or area, providing student programs or services including employee supervision and policy and procedure interpretation. 

Responsibilities:

• Responsible for overall administration and day to day operations of assigned area.


• Provides leadership and oversight in the preparation, presentation, and implementation of short- and long-term departmental goals.


• Interprets and administers federal, state, and university policies and procedures.


• Participates in planning and oversight of programs and services.


• Supervises employees, including hiring, training, evaluating performance and disciplinary actions.


• Ensures effective delivery of services and customer relations to include resolving escalations.


• Develops, reports, and identifies metrics to evaluate efficiencies and suggest operational changes when warranted.


• Performs various duties as needed to successfully fulfill the function of the position.

The person in this position exhibits:

Integrity: Accountability for doing the right thing by exercising good judgment and honesty. Ability to create a safe environment for students and families and team members, including having emotional intelligence and self-awareness. Transparency and thoughtfulness in communication. 

Care: Prioritization of creating the best experience possible for each person we encounter and at every step of the student experience. Providing service to others by being friendly, approachable and inclusive. Commitment to collaboration and to being a team player with a positive attitude. Inclusivity, which is the ability to work with a diverse group of people and having the ability to relate and be relatable to all those we serve. 

Intentionality: Strong work ethic and contribution to the excellence of the Division of Enrollment Management and OU; self-motivation. Consistency in meeting deadlines and responding in a timely manner. 

Innovation: Possession of a natural curiosity to learn and a continual pursuit of personal and professional growth in the field of college enrollment management. A focus on innovation, displaying an understanding of positive change and possessing a strong analytic ability. Efficiency by researching best practices, making creativity a priority. 

Required Education: Bachelor Degree, AND:  

• 24 months experience in administrative management including supervision

Equivalency/Substitution:  Will accept 48 months related experience in lieu of the Bachelor's degree for a total of 72 months experience.

Skills:

• Ability to speak, read and write clear, concise English


• Financial or accounting experience to include analysis, auditing, and budgeting


• Proficient in Microsoft Office 


• Highly organized and able to handle multiple projects and deadlines


• Able to communicate well and build rapport quickly with students, faculty and staff - Strong initiative to solve problems


• Able to work well with interdepartmental teams and initiatives -


• Customer service 


• Must have knowledge of advising, counseling or coaching principles. 


• Must be able to read and interpret policy as well as State and Federal regulations

 Certifications:

• None

 Physical Requirements:

• Must be able to engage in repetitive motions, communicate and see including color, depth perception and clarity.

 Departmental Preferences:

• Prefer individuals who have worked with students of any age in an educational setting.


• Prefer financial aid and/or bursar experience.

 Supervision: 5 - 7 Staff

Special Instructions: If you are selected as a final candidate for this position, you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy.  To view the policy, visit https://hr.ou.edu/Policies-Handbooks/TB-Testing.

Why You Belong at the University of Oklahoma: The University of Oklahoma fosters an inclusive culture of respect and civility, belonging, and access, which are essential to our collective pursuit of excellence and our determination to change lives. The unique talents, perspectives, and experiences of our community enrich the learning, and working environment at OU, inspiring us to harness our innovation, creativity, and collaboration for the advancement of people everywhere.

Equal Employment Opportunity Statement: The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate based on race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.

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