Verizon Specialist at BestBuy in Grove City, Ohio

Job Description:

<div dir="ltr"><font style="font-size:12px;"><font style="color:undefined;font-family:arial,helvetica,sans-serif;size:undefined;">The Best Buy Certified Verizon Advisor creates a world-class shopping experience for our customers while inspiring them to see what's possible with technology. They build quality relationships with customers to provide them with relevant and memorable product demonstrations.<br><br>This role provides full service and solutions support to customers in the areas of Vendor Experience. Our Certified Advisors are responsible for delivering profitability by achieving revenue, margin, solution and operational targets. They are highly skilled within a given area and work closely with other employees to demonstrate, promote, and sell products and services.<br><br>At Best Buy, we are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.<br><br><b>Key Responsibilities</b></font></font></div><ul dir="ltr"><li><div><font style="font-size:12px;"><font style="color:undefined;font-family:arial,helvetica,sans-serif;size:undefined;">Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.</font></font></div></li><li><div><font style="font-size:12px;"><font style="color:undefined;font-family:arial,helvetica,sans-serif;size:undefined;">Processes sales transactions including online and in-person orders while handing off customers to General Advisors for returns and exchanges.</font></font></div></li><li><div><font style="font-size:12px;"><font style="color:undefined;font-family:arial,helvetica,sans-serif;size:undefined;">Achieves team and individual goals while enabling an excellent customer shopping experience.</font></font></div></li><li><div><font style="font-size:12px;"><font style="color:undefined;font-family:arial,helvetica,sans-serif;size:undefined;">Applies a high level of product knowledge and expertise through ongoing learning and certifications to enable an excellent customer shopping experience.</font></font></div></li><li><div><font style="font-size:12px;"><font style="color:undefined;font-family:arial,helvetica,sans-serif;size:undefined;">Uses available tools to stay current on promotional initiatives and helps execute profitable growth through critical business drive times.</font></font></div></li><li><div><font style="font-size:12px;"><font style="color:undefined;font-family:arial,helvetica,sans-serif;size:undefined;">Engages with customers for consultations whether it be in-store, over the phone, or chat options online.</font></font></div></li><li><div><font style="font-size:12px;"><font style="color:undefined;font-family:arial,helvetica,sans-serif;size:undefined;">Generates future opportunities by discovering the deeper needs of our customers to build lasting relationships.</font></font></div></li><li><div><font style="font-size:12px;"><font style="color:undefined;font-family:arial,helvetica,sans-serif;size:undefined;">Embraces our learning culture to continuously improve existing skills while acquiring new ones in support of our customer obsession and advancing their contribution.</font></font></div></li><li><div><font style="font-size:12px;"><font style="color:undefined;font-family:arial,helvetica,sans-serif;size:undefined;">Maintains assigned department's merchandising and readiness to serve customers.</font></font></div></li><li><div><font style="font-size:12px;"><font style="color:undefined;font-family:arial,helvetica,sans-serif;size:undefined;">Provides feedback on products and customer engagement with vendor partners, representatives, and market teams.</font></font></div></li><li><div><font style="font-size:12px;"><font style="color:undefined;font-family:arial,helvetica,sans-serif;size:undefined;">Acts as trusted subject matter expert, brand advocate, and product champion for specified vendor product assortment.</font></font></div></li><li><div><font style="font-size:12px;"><font style="color:undefined;font-family:arial,helvetica,sans-serif;size:undefined;">Coaches and trains coworkers on new vendor technology and services.</font></font></div></li><li><div><font style="font-size:12px;"><font style="color:undefined;font-family:arial,helvetica,sans-serif;size:undefined;">Utilizes vendor-provided devices and accommodations to improve product knowledge and understanding.</font></font></div></li></ul><div dir="ltr"><font style="font-size:12px;"><font style="color:undefined;font-family:arial,helvetica,sans-serif;size:undefined;"><b>Basic Qualifications</b></font></font></div><ul dir="ltr"><li><div><font style="font-size:12px;"><font style="color:undefined;font-family:arial,helvetica,sans-serif;size:undefined;">Ability to work successfully as part of a team</font></font></div></li></ul><div dir="ltr"><font style="font-size:12px;"><font style="color:undefined;font-family:arial,helvetica,sans-serif;size:undefined;"><b>Preferred Qualifications</b></font></font></div><ul dir="ltr"><li><div><font style="font-size:12px;"><font style="color:undefined;font-family:arial,helvetica,sans-serif;size:undefined;">Prior experience serving as a specialist in premium, luxury, or complex technology solutions</font></font></div></li><li><div><font style="font-size:12px;"><font style="color:undefined;font-family:arial,helvetica,sans-serif;size:undefined;">1 year of experience working with consumer electronics</font></font></div></li></ul><div><br><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">Best Buy is an equal opportunity employer.<br><br><strong>Application deadline: </strong>Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.</span></span></div>PandoLogic. Keywords: Customer Marketing Representative, Location: Grove City, OH - 43123