General Liability Claims Assistant, HS3 - Lakeland at Publix Super Markets, Inc. in Lakeland, Florida

Job Description:

• Providing claims support to both the litigated and non-litigated teams


• Printing, scanning disks or thumb drives to verify no threats on receipt of demand packages, route demands to appropriate consultants and/or upload demand for review


• Providing support to Supervisors, Managers or Sr. Manager for ad hoc projects assigned including data corrections, spreadsheet assignments and any other assistance needed


• Preparing initial draft of non-litigated settlement documents to be reviewed by adjusters before transmittal to customer or attorney


• Set up and enter new claims in the claims management system, scan new claims to the assigned claims consultant


• Enter and update claimant bio information, claimant attorney contact information, facts of loss, injury sustained, etc. into predetermined fields, create and mail initial claim specific (GL, Fleet, RX) contact letters through the claims management system


• Answering phone calls and retrieving and routing voice mails from outside calls to Risk Management and directing them to the appropriate party


• Calling attorney offices on new claims to verify date and time of loss to obtain more information as needed for video preservation


• Making copies and filing as needed

• High school diploma or equivalent


• Written and communication skills


• Work effectively without close supervision or guidance


• Set priorities, plan and coordinate work activities, schedule staff, and obtain and manage resources so that work objectives are accomplished on time and within budget


• Manage time so that the priority of the activities determines the timing and amount of attention they receive


• Attend to and verify the accuracy and completeness of detailed information in documents or on the computer, such as prices, quantity, weights, lists or data


• Develop and maintain professional, trusting, positive, and productive working relationships with associates, managers, customers, and vendors


• Create an environment in which a positive and professional service orientation is evident to internal customers


• Orally present and express ideas and information clearly, politely, and concisely, in a manner appropriate to the audience


• Prepare clear, accurate, understandable, and professional written text in English.  This may include e-mail, communications for associates, reports, and professional or general correspondence


• Basic skill level in Microsoft Word


• Basic skill level in Risk Management Claims System and Clerk of Courts Websites


• Availability to work extended hours

• Higher education or trade school


• Basic skill level in Microsoft Excel


• Intermediate skill level in Microsoft Word


• Proficient in Microsoft Outlook


• 1 year of clerical support experience in a claim’s office


• Certifications in Medical or Legal field


• Bilingual – fluent Spanish

• Employee stock ownership plan that contributes Publix stock to associates each year at no cost


• An opportunity to purchase additional shares of our privately-held stock


• 401(k) retirement savings plan


• Group health, dental and vision plans plan


• Paid Time Off


• Paid Parental Leave


• Short- and long-term disability insurance


• Tuition reimbursement


• Free hot lunches (buffet-style) at facilities with a cafeteria


• Visit our website to see all of our benefits: Benefits - Jobs (publix.com)