Posted in Military/Defense 30+ days ago.
Type: Full-Time
This job posting will close on 7/30/2024
Summary
Engages members and educates them about Rivermarks products and services through Interactive Teller Software. Provides exceptional service and support to members by processing member transactions as requested and responding to member inquires. Seeks opportunities to deepen member relationships while offering Rivermark products and services that will enhance member financial wellness. Assists team members with operational policy and procedure guidance.
Primary Duties & Responsibilities
Rivermark is a proud EEO employer. We welcome applicants of all backgrounds including minority and underserved populations.
We celebrate and value diversity in the workplace.
Education/Experience
High school diploma or equivalent. Minimum six months experience in an Interactive Solutions Specialist role. Minimum two years sales experience in a financial institution or minimum two years retail sales experience in a goal-driven environment with proven results. Teller and/or call center experience preferred.
Requirements – Skills, Job Knowledge & Abilities
1. Must be comfortable appearing on camera.
2. Ability to multi-task and work seamlessly and efficiently across several different platforms simultaneously.
3. Proficient in computer software, data entry, ten-key calculator, cash counting and math skills.
4. Demonstrates leadership and proficiency in all areas of primary duties and responsibilities to act as a mentor and coach for new team members.
5. Ability to use judgment and discretion when handling confidential member account information.
6. Strong organizational and time management skills.
7. Proven ability to follow through on tasks with the highest level of accuracy and attention to detail.
8. Ability to handle process, product and workflow changes productively.
9. Working knowledge of acceptable negotiable items and member identification.
10. Exceptional communication skills. Ability to build relationships with members through all channels. Ability to effectively communicate one-on-one and in a group setting. Ability to remain calm when helping difficult and/or irate members.
11. Exceptional member service and sales skills to meet our members’ financial needs and make contributions towards the achievement of Credit Union goals.
12. Ability to proficiently explain remote delivery channels and options to members.
13. Willingness to keep workspace organized and tidy.
14. Comfortable being evaluated against performance standards.
15. Research and problem-solving skills to identify and resolve issues.
16. Ability to maintain and project the Credit Union’s professional reputation.
Rivermark is a proud EEO employer. We welcome applicants of all backgrounds including minority and underserved populations.
We celebrate and value diversity in the workplace.
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