Complex Assistant Starbucks Manager - Hilton and Embassy Suites by Hilton Tampa Downtown Convention Center at Hilton Global in Tampa, Florida

Job Description:

The Hilton Tampa Downtown and Embassy Suites by Hilton Tampa Downtown Convention Center are searching for their next Complex Assistant Starbucks Manager to help lead their two Starbucks teams!

This position will report to the Complex Starbucks Manager and will oversee 20+ Team Members. The ideal candidate will be an energetic leader who enjoys being hands on, has a passion for implementing policies and procedures, has a passion for upholding standards (Starbucks and Hilton standards), and has minimum 2 years of Store Manager experience.

In the heart of downtown Tampa, these stylish properties by thewaterside are adjacent to the Tampa Convention Center and Amalie Arena and offer a full-service Starbucks within the hotels. Both store hours of operations are 6:00am - 6:00pm.

Shift Pattern: Full availability is required, including weekends and holidays .

What are the benefits of working for Hilton?*

Hilton is proud to support the mental and physical well-being of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Go Hilton travel program: 100 nights of discounted travel
• Hilton Shares: Through our employee stock purchase program (ESPP), you can purchase Hilton shares at a 15 percent discount!
• Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members, including partners and adoptive parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including college degrees and professional certifications
• Flexible shifts and days off
• Comprehensive Health Insurance coverage for you and your family, including Telemedicine.
• Mental health resources, including free counseling through our Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• 401K plan and company match to help save for your retirement

**Available benefits may vary depending upon property-specific terms and conditions of employment

What will I be doing?

A Complex Asst Starbucks Manager plays a crucial role in ensuring the smooth operation of Starbucks locations. Here are the key responsibilities and duties associated with this position:

Training and Development:

• Training New Employees: Store managers train new employees on how to work effectively in the store. This includes imparting knowledge about products, equipment, and customer service.
• Internal Promotion: They also focus on developing existing store associates, encouraging their growth within the company.

Store Operations :

• Maintenance and Cleanliness : Store managers ensure that the store is well maintained, clean, and organized at all times.
• Inventory Management : They monitor inventory levels to prevent shortages of essential supplies (such as coffee beans, cups, and mugs).
• Quality Control : Managers inspect coffee beans during roasting and brewing processes to maintain coffee quality.
• Cash Management: They manage cash positions throughout the store.

Customer Service :

• Guest Satisfaction : Store managers address customer concerns promptly and strive to ensure that guests have a positive experience during their visit.
• Community Relations : They maintain relationships with local businesses, community leaders, and other store managers to promote a positive image for Starbucks.

Operational Changes and Meetings :

• Operational Improvements : Managers implement operational changes based on input from district managers or regional directors.
• Collaboration : They participate in meetings with other store managers to discuss challenges, performance issues, or opportunities for improvement.

Employee Scheduling and Performance :

• Scheduling : Managers handle employee schedules, including hiring new staff and addressing performance concerns.
• Performance Management : They ensure that employees meet performance standards and contribute to a productive work environment.

Business Growth and Strategy :

• Sales and Profitability : Store managers develop and implement strategies to increase sales and profitability.
• Positive Work Environment : They foster a positive and productive work environment for both employees and customers.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

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