Technical Support Engineer at 3D Systems in Rock Hill, South Carolina

Job Description:

TECHNICAL SUPPORT ENGINEER

WHO WE ARE:

More than 30 years ago, 3D Systems launched the 3D printing industry and has been leading additive manufacturing innovation ever since. Today, our diverse, global workforce brings innovation, performance, and reliability to every interaction - empowering our customers to create physical products at a digital pace. 3D Systems' solutions address a variety of advanced applications in healthcare and industrial markets such as medical and dental, aerospace & defense, automotive, and durable goods.

ABOUT THE ROLE:

The Technical Support Engineer is responsible for all customer inquiries including (but not limited to) technical support, case management guidance, product training and general problem solving across all 3D Systems product lines.

Though the vacancy is for an office-based position, some travel will be required from time to time, this may be Global and not just the US

WHAT YOU'LL DO:

• Answer inbound emails and calls to ensure complete customer satisfaction
• Communicate progress, changes, and all issues to customers in a timely manner
• Fully understand the workings of the 3D Systems printing machines and associated products to a level suitable enough to support partners in carrying out their own repairs or identifying the need for escalation and on-site visits depending on the product.
• Own problems and provide solutions
• Assist other team members with workload as required
• To always adhere to internal procedures
• To work closely with the existing team

Education and Training:

• Bachelor's Degree; 0 to 2 year's related experience and/or training; equivalent combination of education and experience.

Experience:

• Number of Years of Related Work Experience: 1-2 years handling technical support in a high volume customer facing environment
• Mechanical and Electrical Engineering background
• Practical knowledge of the use of standard test equipment, such as Multi-Meter, Manometer, Tachometer and Scale

Knowledge, Skills & Abilities:

• Excellent English language written and verbal communication skills
• Knowledge of Electrical, Mechanical and Fluid Systems
• Basic understanding of the concept of 3D printing
• Basic understanding of the concept of 3D modelling
• Strong computer skills
• Methodical approach to troubleshooting hardware/software issues
• Attention to detail
• Salesforce experience highly desirable
• The ability to work as part of the team, though capable of handling difficult situations alone if required.

WHY 3D SYSTEMS?

Make a meaningful difference

Founded in 1986, we are the original pioneers of 3D printing. Today, we have a diverse global team that is at the forefront of shaping the entire additive space that spans everything from aerospace to healthcare.

What we're doing in digital manufacturing is changing lives and transforming how the world makes things. It's a big responsibility to have this type of impact. And it's where we thrive.

Be you, at your best

We care about treating people right and we know that life is more than work. This is why we approach rewards and benefits at a personal level so that you have the resources you need to take care of yourself and be you, at your best.

Below are a few of the rewards and benefits we offer:

• Comprehensive health plans
• Generous paid parental and bereavement leave
• Hybrid work practices for better work/life balance
• Industry leading vacation practices
• Paid volunteer time
• Retirement savings plan with employer matching
• Engaging employee recognition program
• Opportunities to grow and develop