Experience Design (XD) Strategist at Cigna in Santa Monica, California

Job Description:

The Role:

As an XD Discovery Lead, you'll play a critical role in the discovery and definition of Cigna digital experience. You'll work in a highly collaborative environment with Product & Engineering peers to rapidly define, test and iterate your way to successful in-market product experiences. Your expertise in design strategy will be key in creating both an exceptional digital experience for healthcare customers and an organizational case study of how human-centered innovation methods can be successfully used in highly complex, regulated industries. In this player-coach role, you will lead by example, while also mentoring and growing your cross-functional team, driving creative excellence, and fostering a collaborative environment.

Key Responsibilities:

• Develop and drive the experience design strategy for Cigna's digital experiences for healthcare customers, aligning it with business goals and user needs.


• Lead the end-to-end design process, from user research and concept development to prototyping and user testing - emphasizing the impact of focused, problem-focused teams.


• Collaborate across multidisciplinary teams including business, product management, engineering, and marketing to integrate experience design with strategy and technology.


• Develop experience design artifacts (including but not limited to user personas, journey maps, wireframes, and interactive prototypes) to communicate design vision.


• Provide mentorship and direction to the experience design team, promoting a culture of human-centeredness, growth, feedback, and continuous learning.


• Stay abreast of trends and advances in experience design and virtual healthcare, integrating innovative ideas and practices.


• Demonstrate resilience and adaptability in a fast-paced, ever-changing environment, guiding the team through complex problem-solving challenges.


• Utilize organizational skills to manage multiple projects with cross-functional teams, balancing priorities effectively.

• Lead and facilitate in-person and virtual workshops and design thinking sessions with senior leaders, stakeholders, and external partners.


• Encourage a culture of experimentation and validation through data, iterating on design solutions based on user feedback and analytics.

Qualifications:

• Bachelor's degree in Design, HCI, or related field; Master's preferred.


• At least 5+ years of professional experience in experience design strategy and delivery, with 2+ years in a leadership role. Proven experience in designing complex, user-centric applications or services in highly fragmented, regulated industries.


• Strong portfolio showcasing design strategy work and innovative design solutions.


• Exceptional leadership skills with a player-coach mentality and an ability to inspire a team.


• Advanced problem-solving skills and the ability to work on complex issues that require collaborative evaluation and alignment.


• Excellent communication and collaboration skills, with a track record of successful cross-functional partnerships.


• Proficient with design and prototyping tools such as Sketch, Figma, InVision, etc.


• Experience with design thinking and facilitating


• Experience with Agile development methodologies is a plus.

Why Join Us?

By joining Cigna, you'll be part of an organization that values innovation, user experience, and health and wellness. We offer competitive compensation, comprehensive benefits, and opportunities for professional development. Partner with us to define the future of healthcare and make a meaningful impact on people's lives every day.

Cigna is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

About Us:

Cigna Corporation comprise a global health services and financial company that serves millions of people worldwide through our health, pharmacy, behavioral, dental, and international products and services. Our mission is to help improve the health, well-being and sense of security of the people we serve.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 108,100 - 180,100 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group .

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.