The Associate Manager is still focused on providing a high level of service to clients through account management on key accounts, while being elevated to work much more closely with Client Services management team. They will also be a dedicated mentor to other Regional team members, through training and collaboration.
Candidates for this position have exceled in all areas of the Account Manager role, as have also consistently demonstrated strong leadership qualities. They understand the importance of providing a high level of service, both internally and externally, as well take pride in the growth of team members knowledge and skillset.
ESSENTIAL JOB FUNCTIONS:
Senior-Level Account Management:
Partner with Sales on incoming RFPs and upfront digital proposals for key accounts/initiatives, to ensure we are meeting client objectives - collaborate with various cross-company teams to develop best advertising solutions as needed
Successfully manage and support key accounts/initiatives by providing a high level of customer service to clients with effective communication, timely responses to requests and proactive resolution of potential issues
Develop and revise media plans with existing accounts by analyzing historical data on customer spending, as well as considerations of client objectives, timing, product offerings, product performance and inventory availability
Independently manage all post-sale online advertising activity to ensure customer satisfaction is achieved and to prevent under-delivery - this includes booking, trafficking, delivery reporting, optimizations and assistance in resolution of billing discrepancies
Project management of internal creative builds and sponsorship/custom programs - working as a liaison between client/creative agency and internal teams towards successful execution
Ensure effective communication with sales teams to understand and anticipate customer needs, and ensure that advertising solutions meet those needs while setting internal and external expectations
Fluency in USA TODAY's digital value proposition, and be an expert on digital products and their executions
TEAM LEADERSHIP:
Support team manager by helping maintain internal documentation and provide input on processes and workflows. Team lead will also provide coverage if manager is out of office
Assist management with hiring processes and new hire training
Review and approve team media plans/order entry
Demonstrate consistent leadership within the team by behavior, initiative, etc.
Engage with team members to identify areas for improvement/efficiencies in process, deliverables, systems and work with appropriate internal teams towards solution
Provide training and coaching to team members in the following areas
USAT's value proposition and our digital products and processes
Strategic media plan development
Internal systems (order entry, reporting, resources)
Setting up complex programs for success
Campaign performance and optimizations
Reporting & analytics
Upselling and driving incremental revenue
Post Mortem goals
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
Experience with Excel with strong analytical skills: must have a demonstrated track record of excellence in analytics, either via past work experience and / or successful completion of analytic coursework
Strong leadership, presentation, communication, and interpersonal skills
Organizational skills with a focus on quality assurance and process improvement
A team player, willing and able to collaborate with a diverse and dynamic team
Ability to work under pressure, organize and prioritize responsibilities and requests
Professional maturity, integrity, discipline and a positive attitude
Demonstrated ability to think outside the box and take initiative to solve problems
Extensive working experience with online media sales and responding to RFPs in collaboration with others
Experience working with research, sales and operations to execute solutions
Must be able to work in a fast-paced, high-pressured, dynamic environment, with tight deadlines
MINIMUM QUALIFICATIONS:
College education
5-7 years working experience in digital media advertising
5-7 years previous work experience working with sales personnel
Skills: Microsoft Office (Outlook, Word, Excel and Powerpoint), CRM or Order Management/Workflow systems experience a plus
#LI-REMOTE #LOCALiQ #LI-LL!1
The annualized base salary for this role will range between $51,000and $94,500. Variable compensation is not reflected in these figures and based on the role, may be applicable. Exact compensation may vary based on skills, experience, location, and union representation, if applicable. recblid 8wuroxestjjx6c4ak7sdjeshk0fuje