Deputy Director Connector at HealthCare Access Maryland in Baltimore, Maryland

Job Description:

Job Summary

HCAM offers diverse connection and coordination services for individuals and families across Maryland through various programs. HCAM’s Connector Program partners with the Maryland Health Benefit Exchange by providing regional outreach and enrollment assistance to people who have struggled to access or afford health coverage by providing education and outreach to uninsured consumers, and assisting with enrollment, eligibility, cost-sharing, Medicaid, and the Maryland Children's Health Program (MCHP).

The Deputy Director will serve as a part of the Connector Program’s team managing the day-to-day operations of the program, overseeing a team of Enrollment Team Supervisors and collaborating with various internal and external partners to ensure that project performance measures are met.

Duties And Responsibilities:

• Acquire and maintain Navigator certification

• Participate in continuing education training sessions and satisfy all additional requisites

for Navigator certification maintenance.

• Manage day-to-day operations of the Connector Program.

• Supervise the Certified Navigator Team Leads and the Supervisor of the Problem

Resolution Unit.

• Foster the training and development of team members.

• Represent the Connector Program at Maryland Health Benefit Exchange (MHBE) and

partner meetings as needed.

• Communicate with the Maryland Health Benefit Exchange (MHBE), partners, elected

officials, and other stakeholders regarding issues of high importance.

• Ensure that team members are meeting and exceeding performance expectations.

• Provide ongoing support to staff with policy and technical questions.

• Identify, develop, and implement operating procedures and program policies.

• Assist in the interviewing, hiring, and training of Connector staff.

• Conduct quality assurance audits and case reviews.

• Act as a liaison with the Department of Human Resources (DHS), Maryland Department

of Health (MDH), Maryland Health Benefit Exchange (MHBE), and other state agencies.

• Maintain expertise in eligibility, enrollment, and program specifications.

• Conduct public education activities to raise awareness about the Maryland Health

Connection.

• Provide information and services in a fair, accurate, and impartial manner,

acknowledging other health programs (such as Medicaid and the Maryland Children's

Health Program).

• Facilitate selection of a Qualified Health Plan.

• Provide referrals to appropriate offices or state agencies for enrollees with grievances,

complaints, or questions regarding their health plan, coverage, or determinations under

such plans.

• Provide information in a culturally and linguistically appropriate manner, ensuring

accessibility and usability of Navigator tools for individuals with disabilities in

accordance with the Americans with Disabilities Act and Section 504 of the

Rehabilitation Act.

• Perform other duties as assigned.

Minimum Qualifications

• Master’s Preferred, Bachelor’s degree required in public health, public

administration, business administration or related field – experience may be

substituted for degree requirements

• Minimum of three years supervisory experience in public health, nonprofit, or

business with strong supervisory and administrative skills 

• Extensive experience as a navigator and navigator supervisor preferred

• Demonstrated ability in project management and problem solving

• Demonstrated critical thinking skills

• Strong data management skills and experience analyzing data

• Experience with budget oversight

• Knowledge and understanding of the Affordable Care Act (ACA) and

subsequent legislation impacting the individual markets

• A demonstrated team player who works well with internal and external peers

• Ability to communicate well via phone, email, and face-to-face with professionals

and consumers

Physical Requirements 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

The ideal candidate must be able to: 

• Ambulate 3 blocks or more. 


• Sit for extended periods. 


• Lift at least 15 lbs. 

Safety & Health Responsibilities 

HCAM is committed to providing and maintaining a safe, secure, and healthy work environment for all employees, clients served, volunteers and visitors and has developed safety, security and occupational health policies, practices, and standards. As part of this commitment, all employees are required to:

• Adhere to all local, state, and federal safety and environmental codes, ordinances, standards, and laws.


• Adhere to all organizational safety plans, policies, practices, and standards.


• Be aware of and follow all safety rules of your work site.


• Report any unsafe conditions or accidents to your supervisor.


• Practice standard precautions.


• Participate in mandatory or available safety training.

Work Environment 

While performing the duties of this job, the employee is exposed to both indoor and outdoor conditions. The employee will be subject to noise. 

Hybrid work environment- a flexible work model allowing employees to work a blended schedule at remote and in-office locations.

Our Culture

The organization is dedicated to fostering diversity, equity, and inclusion in its commitment to support employees and the community served.

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