Customs Brokerage Coordinator - 2nd Shift at FedEx in Tonawanda, New York

Job Description:

At FedEx Logistics, you will find everything you would expect of a people-first, global industry leader. FedEx offer a chance at a long rewarding career within one of the World's Top Companies. From benefits to special training to advancement opportunities, our offering is deep and wide to match our commitment to your career aspirations. Employee compensation and rewards are structured to acknowledge individual effort, stimulate new ideas, encourage outstanding performance, and promote teamwork. FedEx Offers an attractive and comprehensive package of pay benefits and quality of Work/Life programs.

Salary Increases - Salary increase based on individual performance.

Tuition Assistance - Subsidy for continuous learning and education

Paid Time Off - Vacation, holiday, sick leave

Health Care Program - Medical coverage and dental coverage

Additional Benefits - Life, Disability (short/long term)

401(k) Program - Financial security in retirement

Reduced Shipping Rate - Exclusive discounts for personal shipping

LifeCare and LifeMart Benefits - Discount programs (e.g., car, restaurants, movies, daycare, pet care and more)

• To provide customers with the highest quality service by providing consistent customer service and resolution in order to ensure timely release and/or inbound or outbound movement of freight/cargo.


• Provide impeccable customer service.


• Prepare, analyze, and/or submit documentation to the appropriate parties (U.S. Customs, agents, clients) in order to ensure they are in accordance with all applicable laws and regulations relating to customs.


• Anticipate, identify, and resolve problems which could delay the timely release or movement of freight.


• Maintain relationships with correspondent brokers, T&B, and other service providers to ensure that agents exceed the customers' service requirements.


• Resolve banking and letter of credit problems.


• Advise customers on payment terms.


• Obtain payment on delinquent accounts and/or complete accounting adjustment forms for review.


• Resolve billing issues, coordinate post entry activity on customer's behalf.


• Complete accurate data input or corrections into computer files.


• Perform route cause analysis as directed by the Account Administrator.


• Coordinate post-entry activities on the customer's behalf.


• Manage the entry verification process.


• Access clients systems (external systems) as necessary.


• Correspond with business partners in various mediums to include written, phone or e-mail.


• Produce operational trend reports.


• Keep business partners apprised of the exception process.


• Pre alerts - receive and respond as needed per customer SOP.


• Maintain general knowledge of FedEx products and services.


• Interact with customers, internal staff/departments and management of all levels.


• Develop and maintain a strong relationship with customer's front-line personnel.


• Facilitate entry processing, as well as pre arrival and post arrival exception resolution. Performs other duties as assigned.

HS Diploma or GED required. 6 months of brokerage or transportation experience and/or customer service experience preferred. MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner) required.

Excellent communication skills, verbal and written. Organizational Skills. Inter-personal skills. Problem solving Skills.

Handle high volume of work. Handle time sensitive work. Ability to work independently with minimum supervision.

Detail oriented. Knowledge in HTS classification & familiar with the harmonized tariff system. Knowledge of U.S. Customs regulations & other federal regulations and requirements with respect to specific area of expertise. Paid Training Provided.

Preferred Qualifications:
 

Pay Transparency: This position pays between $16.78 - $26.59 which is based upon experience, location market and company guidelines.

Pay: We will offer $17.00

Additional Details: This role will be a hybrid, with some work from home and some in-office work depending on company policy, which means you will work remotely after completing your training. **Candidates that live in Tonawanda, NY 14150 or nearby regions are preferred. No waiting period for Benefits Eligibility. Weekly Pay

Shift: Monday-Friday 1:00PM-9:30PM (Eastern Standard Time)

FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We're glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!

FedEx Logistics, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their protected veteran or disability status.

Equal Employment Opportunity: As a federal government contractor, we are committed to employ and promote qualified minorities, females, individuals with disabilities, and covered veterans (including, but not limited to, disabled veterans, recently separated veterans, Armed Forces service medal veterans, and other protected veterans. Our philosophy and commitment to equal employment opportunity and non-discrimination is the bedrock to job opportunities for all employees and applicants without regard to an individual's protected status (i.e. race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/parental status, pregnancy/childbirth, or related condition, religion, creed, age, disability, genetic information, veteran status, or any other protected status.) Click here and here to read more about "Equal Employment Opportunity is the Law."

FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00)

FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.