Order Entry Clerk at Herff Jones in Champaign, Illinois

Job Description:

Position Title: Order Entry Clerk

Location: Champaign, IL

Starting Pay for position: $18/hour

HERFF JONES, CUSTOMER SERVICE SUPPORT - ORDER ENTRY, Champaign, IL

Hours: Monday-Friday 7:00- 3:30pm. Overtime may be mandatory up to 12 hrs/day and Saturdays during peak season (March - May)

THE MOST TRUSTED NAME IN CELEBRATING STUDENT MILESTONES - HERFF JONES

Herff Jones is the leading provider of graduation and educational products and services designed to inspire achievement and create memorable experiences for students. Herff Jones' products include class rings and jewelry, caps and gowns, yearbooks, diplomas, frames, announcements, and Greek accessories as well as motivation and recognition programs.

Since 1920, our team has worked alongside students, faculty, and staff on campuses nationwide to help build a stronger community and celebrate student milestones. Our continued success relies on hiring extraordinary talent, with a passion for making a difference and eagerness to roll up the sleeves, to help us write the story of our next 100 years.

Your Opportunity:

The Herff Jones Cap and Gown team, based in Champaign IL, is looking for an Order Entry Clerk I to join our team. This position is responsible for processing the paperwork required to fulfill sales orders for manufacturing apparel products, along with other assigned tasks. This includes verifying, updating, and correcting custom apparel orders, product items, and manufacturing paperwork to ensure accuracy.

Here's How You'll Make an Impact:

Reporting to the Customer Service Supervisor, you will enter, review, and process orders in a timely manner. Attention to detail is necessary as we want all orders to be complete and correct before sending for manufacturing.

• Reviews, enters, and processes orders received from individual customer, sales professionals, and bookstores in accordance with policies and guidelines for product, price, and commission sales.
• Inputs sales order details into the business system, verifying its accuracy by comparing the business system against the order paperwork submitted utilizing various check lists, databases, and price sheets.
• Sends orders to customer service representatives, inside sales professionals, and various company personnel to resolve questions and retrieve missing information.
• Assists with sales order deposits, including credit card transactions and tax-exempt certificates.
• Assists with business system projects, stock and sample inventories, and building collateral marketing stocks.
• Collects paperwork, files, and handles customer and/or sales professional mailings, and other duties assigned.
• Overtime, learn aspects of team members job duties to give a helping hand when they are away

What You'll Bring to the Table:

• High School diploma or equivalent, associate degree preferred
• Preferred 1+ year of data entry experience
• Strong computer skills, specifically MS Office and account management software
• Skill with Microsoft Office (specifically excel) and learning new systems/technology with understanding some work is processed manually
• Effective problem-solving skills, capable of maintaining composure and a positive attitude in demanding circumstances
• Proven ability to communicate professionally through email and interpersonal communication with balanced information, care, and kindness
• Demonstrated success managing multiple processes and tasks at a time with strong organizational and detail skill
• A positive attitude with a focus on learning the complete product cycle to better service customers

JOIN THE BEST TEAM ON THE FIELD IN SPORT, SPIRIT & ACHIEVEMENT

About Herff Jones:

Indianapolis-based Herff Jones is the leading provider of graduation and educational products and services designed to inspire achievement and create memorable experiences for students. Herff Jones' products include class rings and jewelry, caps and gowns, diplomas and announcements as well as motivation and recognition programs. Focused on building long-term relationships through a nationwide network of over 1,400 employees and sales partners, the professionals at Herff Jones have been helping elevate the student experience throughout the lifelong journey of education for more than 100 years. For more information about Herff Jones, please visit www.herffjones.com .

Herff Jones, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, gender identity, color, religion, sexual orientation, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Herff Jones strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.

Any employment agency, person or entity that submits a résumé into this career site or to a hiring manager does so with the understanding that the applicant's résumé will become the property of Herff Jones. Herff Jones will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.

Other details

• Job Family JF_Customer Service
• Job Function Customer Service
• Pay Type Hourly