Service Writer at N C Power Systems Co. in Tukwila, Washington

Job Description:

N C Power System - Service Writer Job Description

Company Overview:

N C Power System is a premier distributor of Caterpillar® engine and power systems products, serving a vast territory encompassing central and western Washington, central and eastern Montana, northwestern Wyoming, northwestern North Dakota, and the state of Alaska. As the Pacific Northwest's trusted Caterpillar Dealer, we specialize in providing prime and standby electric power solutions, marine applications, oil and gas services, and industrial/OEM installations.

Position: Service Writer

About the Role:

As a Service Writer at N C Power System, you will play a pivotal role in ensuring seamless coordination between technicians and Customer Service Agreements (CSA). Your responsibilities will involve overseeing contract management, updating customer agreements, delivering reports and inspections to our valued customers, and collaborating with our credit department to initiate work orders and manage invoicing. Working closely with Service Supervisors, you will ensure the accuracy, completion, and timely filing of work orders. Your role will encompass updating work order data and service hours through CAT software, contributing to general maintenance knowledge, coordinating travel arrangements, and performing precise data entry of time cards. A friendly demeanor combined with efficient problem-solving will be key attributes for excelling in this role, where precision and attention to detail are paramount.

Key Responsibilities:

• Coordinate technician scheduling and Customer Service Agreements (CSA).


• Manage and track contracts, updating customer agreements as required.


• Provide timely reports and inspections to customers.


• Collaborate with credit department to facilitate work orders and invoicing.


• Work closely with Service Supervisors to ensure accurate and timely work order processing.


• Maintain and update work order data, service hours, and related information in CAT software.


• Contribute to general maintenance knowledge and practices.


• Coordinate airline reservations and travel arrangements.


• Ensure accurate data entry of time cards.

Qualifications & Experience:

• Strong organizational and multitasking abilities.


• Proficiency in Microsoft Office, including Outlook and Word.


• Capacity to work independently with minimal supervision.


• Excellent written and verbal communication skills 


• Self-motivation, attention to detail, and results-oriented mindset.


• Ability to thrive in a fast-paced, high-pressure environment with multiple tasks.

Benefits:

We provide a competitive benefits package, including:

• Salary ranging from $26.70 to $32.60 per hour.


• Comprehensive health benefits.


• Generous vacation and sick leave policy.


• Life insurance coverage.


• 401(k) plan with profit sharing and company match.

Application:

To apply for this exciting opportunity, please visit our website at www.ncpowersystems.com.

Join the N C Power System team and be a driving force in delivering excellence to our customers across the Pacific Northwest. Your meticulous attention to detail and dedication to superior service will be instrumental in upholding our industry-leading standards.

Education

Required

• High School or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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