ATC Product Specialist - Technical Support at Snapon in Kenosha, Wisconsin

Job Description:

Overview



POSITION SUMMARY: Provide installation and technical support for the most complex Snap-on products to internal and external customers including troubleshooting, documentation, and training for assigned product line(s).



Responsibilities

• Provide implementation, customer training, and ongoing troubleshooting and maintenance for Snap on Tool Control systems.


• Make recommendations to improve and enhance products and work with internal and external sources to resolve problems.


• Support and install new product implementation by working closely with Engineering and Sales personnel as products are developed and provided to Client.


• Document incoming calls. Develop and maintain information databases as required and utilize data to prepare for service calls.


• Coordinate service activities on assigned products.


• Act as a resource for others as needed.


• Keep abreast with industry standards and emerging technology.


• Participate in special projects as needed.


• Follow all company policies and procedures.


• Travel to customer facilities including overnight domestic travel. Position requires 50-80% travel.


• Perform all other duties as assigned by management.

Qualifications

• Associate's degree in related field with 1-3 years of experience or equivalent work experience; Bachelor's degree preferred


• 1 - 5 years of field service or technical support experience


• Basic mechanical ability and basic equipment repair skills


• Strong problem solving skills with the ability to work independently


• Customer focused


• Ability to learn a broad range of products across multiple product lines


• Computer skills: Proficiency with Windows operating systems, as well as Office 365, experience in using Service Ticket systems


• Ability to add PC's to a network and troubleshoot basic PC problems


• Excellent communication skills - both verbal and written, including technical writing skills


• Presentation skills with prior training experience


• Demonstrated organizational skills, leadership ability, project coordination capabilities


• Demonstrated ability to work cross-functionally


• Must be able to pass background check to gain access to military and government facilities

Snap-on is a drug free work environment and welcomes all qualified candidates to apply.


Local candidates are strongly encouraged to apply since we are not offering relocation assistance at this time.


Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran Apply Now