Ready to elevate the guest experience to new heights? At Hampton Inn Milford , we're seeking a visionary General Manager to lead our team toward unparalleled success. The General Manager will manage daily hotel operations and provide overall leadership to deliver outstanding guest service and financial profitability.
This is an incredible opportunity for those looking to take the next step in their career, make a lasting impact, and be part of a thriving community.
Property at a Glance:
Historic Milford Founded in 1639, Milford boasts 17 miles of scenic coastline with easy access to Long Island Sound and the Housatonic River. Visit Silver Sands State Park, just 2 miles from the hotel, for a beautiful beach and charming boardwalk.
Shopping and Recreation Nearby attractions include the Bass Pro Shop Bridgeport, Cinemark Connecticut Post 14 & IMAX, and IT - The World's Largest Indoor Ropes and Zip Line Course.
Why Join Us?
Career Growth: Take the next step in your career with a leadership role that offers both challenges and rewards.
Community Impact: Play a pivotal role in enhancing guest experiences and contributing to the success of our hotel and the Milford community.
Dynamic Environment: Work in a vibrant, historic town with access to exciting amenities and attractions.
Join us at Hampton Inn Milford and lead our team to deliver exceptional guest experiences in a dynamic and historic setting.
What will I be doing?
As the General Manager, you would be responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
Lead, direct and manage all hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, leading service initiatives, leading and managing balanced scorecard performance, implementing and complying with all company policies and standards, overseeing sales and marketing initiatives, leading and developing the executive team, responding to guests inquiries and resolving concerns and hotel-wide meeting participation and facilitation
Ensure guest and team member satisfaction
Monitor and develop team member performance, particularly the executive team and department heads, to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
Recruit, interview and train team members
Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements
Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies
Serve as primary liaison with hotel owners and corporate entities
What are we looking for?
Basic Qualifications:
2+ years of hotel Director of Ops, AGM, GM or equivalent experience
Experience managing $2M in revenue or greater at a focused service property
Proven success in building strong service culture
Preferred Qualifications:
Local market expertise
Hilton brand experience
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!