Customer Service Representative (CA) at Medical Transportation Management in Orange, California

Job Description:

What Will Your Job Look Like?

The Customer Service Representative is the frontline representative and image of Medical Transportation Management (MTM).  The Customer Service Representative will handle a variety of tasks, which include phone calls (both outgoing and incoming calls), general clerical tasks, data entry, process picture IDs, handle customer requests, and receptionist and administrative support.

This position will sit at 1347 W Trenton Ave Orange, CA 92867 Monday-Friday.

Pay is $18/hr.

All you need is...

• High School Diploma or GED


• College Degree, a plus


• Typing speed of 30 WPM or greater


• One year customer service experience required

Even better if you have...

• Six month experience working in a customer service contact center preferred


• Knowledge of Trapeze software preferred


• Ability to work in multiple software systems at once along with strong computer navigation skills


• Acquire and maintain in-depth knowledge of, and adhere to, established Client Protocols, Departmental Policies and Procedures and MTM’s Transportation Provider Network


• Adhere to all established MTM and Employee Handbook guidelines


• Knowledge of Microsoft Outlook, Word and Excel


• Excellent customer service skills


• Ability to work independently and as part of a team


• Ability to identify with customer needs and circumstances

MTM Incentives

• Health and Life Insurance Plans


• Dental and Vision Plans


• 401(k) with a company match


• Flexible Scheduling


• Paid Time Off and Holiday Pay


• Maternity/Paternity Leave


• Birthday Holiday


• Casual Dress Environment


• Tuition Reimbursement


• MTM Perks Discount Program


• Milestone Anniversary One Month Sabbatical


• Leadership Mentoring Opportunities

Equal Opportunity Employer: MTM is an equal opportunity employer.  MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law.  If you are in need of accommodations, please contact People & Culture at (636) 561-5686 or talent@mtm-inc.net