Scrum Master at Park Place Technologies in Cleveland, Ohio

Job Description:

Project Manager

The Project Manager facilitates the efficient and effective running of Professional Services projects (Consulting and Field support) within the Professional Services business. This role will work closely with an internal team of engineers as well as our partners to execute the business. The PM will have responsibility for client billing, project scheduling, administration of the ticketing system and ad hoc projects to support Technical Services.  The PM will work with several different departments within the company, including our Administration, Logistical, Operations, Legal, Sales and Finance departments. This position will be the catalyst to help grow the consulting business.

What you’ll be doing: 

·       Manage daily project scheduling and consultant resourcing.

·       Serve as the primary support liaison between the company and our customers; this includes updating our ticketing system to keep the Sales team informed on the status of the project. 

·       Manage client billing accountability weekly and per project. 

·       Validate and approve partner expenses and maintain partner expense master file.

 ·       Be a focal point for continuous process improvement to scale the business.

 ·       Complete ad hoc projects and support as needed.

 ·       Deploy field engineers as required.

 ·       Other duties as assigned.

 What we’re looking for:

 ·       5+ years’ experience in Project Management and/or Practice management field.

 ·       Experience in Third Party Maintenance, Data Center Technologies and other aspects of the IT Asset Lifecyle.

 ·       Ability to analyze and solve problems, perform complex tasks, and prioritize multiple projects.

 ·       Strong interpersonal skills and the ability to work effectively with a wide range of individuals in a diverse community.

 ·       Knowledge of business practices and procedures related to networking products and technical service operations.

 ·       Ability to make sound decisions and judgments.

 ·       Excellent written and verbal communication skills.

 ·       Excellent organization and time management skills.

 ·       Experience working with management and well-versed in the practices and demands of progressive and evolving Services organizations.

·       Excellent research skills.

·       Excellent computer skills with high proficiency in Microsoft Windows and Office (Outlook, Word, PowerPoint, Visio, Excel, etc.)

·       Proficient in CRM and ERP systems (i.e. Oracle, Salesforce, etc.)

·       Must be flexible and be able to work overtime/off-hours as required.

Bonus Points:

·       N/A

Education:

 ·       Bachelor’s Degree Required

 Travel:

 ·       15%

 

 

 

 

 

 

 

 

 

 

 

 

 

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Park Place Technologies is an Equal Opportunity Employer M/F/D/V.

 

 

 

Park Place Technologies has an in-house recruiting team that focuses exclusively on the hiring needs of our company. We are not currently accepting additional third-party agreements or unsolicited resumes. If you would like to be considered as a preferred partner with Park Place Technologies, please submit your detailed information to careers@parkplacetech.com. Any CVs submitted directly to hiring managers will be considered unsolicited and become the property of Park Place Technologies.

 

 

 

 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

IT/IS

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