Customer Planning Coordinator at PPG INDUSTRIES INC in Cleveland, Ohio

Job Description:

As a Customer Planning Coordinator, you will be the first line of contact for our customer site teams and external customers to ensure the success of every sale. You'll input orders for Auto OEM facilities to receive the right product and color at the right time from our wide selection of products for pre-treatment, electrocoat, primer, basecoat, and clear coat applications.

You will own that order until it ships from the facility and will work directly with many teams such as Supply Chain, Operations and Shipping departments to ensure on-time delivery for your assigned accounts. Your main responsibilities include directly managing a set of customer accounts along side our Sales and Optima Solutions team where you will be empowered to proactively deal with customer service-related problems and implement corrective action plans when needed. You will report to a Supply Chain Manager and work onsite in Cleveland, OH.

Main responsibilities:

• Timely and accurate order entry of customer orders into Oracle, including late order tracking


• Reviewing and updating daily priority list, customer and product file maintenance


• Working with Planning, Scheduling, Production and Shipping to ensure on-time shipments and manage inventory in a cost-effective manner


• Working with team to help resolve issues and implement corrective action plans where needed.


• Tracking FG inventory levels and usage on daily/weekly basis for your assigned customer accounts to ensure supply is available at warehouse to ship on time to customer to avoid run out.


• Complete all training including safety, quality, and supply chain refresher courses and be willing to back-up other job functions including supply chain planning.


• Perform all other Supply Chain or customer service-related duties as required to support the changing needs of the business.

Qualifications:

• High School Diploma or GED required; advanced degree in Operations, Supply Chain, Logistics, Marketing, or business-related field preferred or equivalent experience developed through supply chain career path


• 1 or more years of experience in a fast-paced, complex customer service environment required (retail or call center experience is not applicable)


• 1 or more years of experience with order management and/or supply chain planning.


• Experience entering high volume of order data daily with low error rate essential


• Strong written and oral communication, strong customer phone skills, teamwork and interpersonal skills are essential


• Experience managing and evaluating inventory in MRP, MS Teams, or Excel spreadsheets


• Oracle, SAP, or other ERP system experience preferred

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.

Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

About us:

Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday - everyday.

PPG: WE PROTECT AND BEAUTIFY THE WORLD™
Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company.. To learn more, visit www.ppg.com and follow @ PPG on Twitter.

The PPG Way
Every single day at PPG:
We partner with customers to create mutual value.
We are "One PPG" to the world.
We trust our people every day, in every way.
We make it happen.
We run it like we own it.
We do better today than yesterday - everyday.

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email recruiting@ppg.com.

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.
Benefits will be discussed with you by your recruiter during the hiring process.

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