Order Management Coordinator at 3D Systems in Rock Hill, South Carolina

Job Description:

ORDER MANAGEMENT COORDINATOR

WHO WE ARE:

More than 30 years ago, 3D Systems launched the 3D printing industry and has been leading additive manufacturing innovation ever since. Today, our diverse, global workforce brings innovation, performance, and reliability to every interaction - empowering our customers to create physical products at a digital pace. 3D Systems' solutions address a variety of advanced applications in healthcare and industrial markets such as medical and dental, aerospace & defense, automotive, and durable goods.

ABOUT THE ROLE:

The Order Management Coordinator serves as the responsible person to proficiently enter accurate orders into our systems and serves as the primary contact for customers and salespeople on order entry needs. OMC will resolve any emerging problems that our clients might face with accuracy and efficiency.

WHAT YOU'LL DO:

• Process orders, exchanges, and credits into Oracle.

• Resolve customer complaints via email or telephone.

• Work closely with sales, partners, and customers to solve booking discrepancies

• Review and evaluate terms and conditions, identify, and reconcile customer and 3D Systems terms to ensure accurate fulfillment of orders and minimize the company's risk.

• Obtain appropriate approvals outlined in the company's approval authorization matrices.

• Ensure billing, generate proforma invoices, and escalate billing issues as necessary.

• Adhere to existing policies and procedures, and actively participate in internal and external audits.

• Coordinate and assure timely delivery, Domestic and International.

• Create and maintain sales packets for revenue recognition per SOX (Sarbanes -Oxley) policy and procedures, Domestic and International.WHAT YOU'LL NEED:

Required Skills, Experience, and Training:

• College degree or relevant 3-5 years experience in a customer service role.
• Excellent verbal and written communication skills required.
• Proficient in Microsoft Office, especially Excel and Word.
• Ability to work in a fast-paced environment with multiple priorities, with minimal supervision.
• The ability to interface effectively at all levels internally and with the Customer.
• Highly developed problem-solving skills and the determination to solve them promptly.

• ERP systems experience a significant plus. (Oracle R12)
• Familiarity with Salesforce software.

WHY 3D SYSTEMS?

Make a meaningful difference

Founded in 1986, we are the original pioneers of 3D printing. Today, we have a diverse global team that is at the forefront of shaping the entire additive space that spans everything from aerospace to healthcare.

What we're doing in digital manufacturing is changing lives and transforming how the world makes things. It's a big responsibility to have this type of impact. And it's where we thrive.

Be you, at your best

We care about treating people right and we know that life is more than work. This is why we approach rewards and benefits at a personal level so that you have the resources you need to take care of yourself and be you, at your best.

Below are a few of the rewards and benefits we offer:

• Comprehensive health plans
• Generous paid parental and bereavement leave
• Hybrid work practices for better work/life balance
• Industry leading vacation practices
• Paid volunteer time
• Retirement savings plan with employer matching
• Engaging employee recognition program
• Opportunities to grow and develop