Digital Power - Offer Quality Leader at Schneider Electric USA, Inc in FRANKLIN, Tennessee

Job Description:

Overview:

The Offer Quality Leader is responsible for enhancing the accountability of the squads and ensuring the highest standards in Customer Experience, Quality, Reliability, Safety, and Cybersecurity activities. This role involves managing collaborative quality-related activities and deliverables within the Offer Lifecycle Management process. The Offer Quality Leader also spearheads Issue to Prevention actions as prioritized by the League.

This position will be in charge of EcoStruxure Power Operation plus Sales Portal in the Power Monitoring System League within Digital Power.

Responsibilities:

• Serve as a coach and quality expert, participating in the Definition of Done to fulfill customer promises.


• Identify and communicate risks, ensuring actions are taken to mitigate them.


• Assist the Product Owner in capturing customer needs and feedback to inform Application & Mission Profile.


• Establish quality goals for new developments, secure validation, and lead execution.


• Support the design team in achieving quality goals to ensure offer robustness and reliability. Synthesize lessons learned from product development.


• Lead problem-solving initiatives (Issue to Prevention) with effective Root Cause Analysis and ensure corrective and preventive action prioritization in backlogs.


• Lead cross-functional teams to resolve customer escalations linked to quality problems.


• Analyze product data related to quality, define, and execute continuous quality improvement for the offer in charge.


• In coordination with the Chapter Leader, foster team accountability for the Excellence of Quality & Customer Experience.

• 
  Advanced Degree: Bachelor's or Master's degree in Computer Science or Electrical Engineering or a related field.


• 
  Knowledge of Power Management Software: Understanding of power management systems, standards, protocols, and compliance requirements.


• 
  Software Quality Assurance: Proven experience in software quality assurance, particularly in power management systems or similar critical applications.


• 
  Analytical and Problem-Solving Skills: Strong analytical skills to diagnose issues, perform root cause analysis, and implement effective solutions and preventive actions.


• 
  Quality Methodology and Tools: Familiarity with quality methodologies such as 8D, FMEA, and FTA, along with associated tools.


• 
  Offer Lifecycle Management: Experience in Agile/Scrum development environments, with a clear understanding of DevSecOps and Quality Fundamentals.


• 
  Communication and Collaboration: Excellent verbal and written communication skills for effective collaboration with cross-functional teams, including internal teams, stakeholders, and customers.

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.

You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.Overview:

The Offer Quality Leader is responsible for enhancing the accountability of the squads and ensuring the highest standards in Customer Experience, Quality, Reliability, Safety, and Cybersecurity activities. This role involves managing collaborative quality-related activities and deliverables within the Offer Lifecycle Management process. The Offer Quality Leader also spearheads Issue to Prevention actions as prioritized by the League.

This position will be in charge of EcoStruxure Power Operation plus Sales Portal in the Power Monitoring System League within Digital Power.

Responsibilities:

• Serve as a coach and quality expert, participating in the Definition of Done to fulfill customer promises.


• Identify and communicate risks, ensuring actions are taken to mitigate them.


• Assist the Product Owner in capturing customer needs and feedback to inform Application & Mission Profile.


• Establish quality goals for new developments, secure validation, and lead execution.


• Support the design team in achieving quality goals to ensure offer robustness and reliability. Synthesize lessons learned from product development.


• Lead problem-solving initiatives (Issue to Prevention) with effective Root Cause Analysis and ensure corrective and preventive action prioritization in backlogs.


• Lead cross-functional teams to resolve customer escalations linked to quality problems.


• Analyze product data related to quality, define, and execute continuous quality improvement for the offer in charge.


• In coordination with the Chapter Leader, foster team accountability for the Excellence of Quality & Customer Experience.

• 
  Advanced Degree: Bachelor's or Master's degree in Computer Science or Electrical Engineering or a related field.


• 
  Knowledge of Power Management Software: Understanding of power management systems, standards, protocols, and compliance requirements.


• 
  Software Quality Assurance: Proven experience in software quality assurance, particularly in power management systems or similar critical applications.


• 
  Analytical and Problem-Solving Skills: Strong analytical skills to diagnose issues, perform root cause analysis, and implement effective solutions and preventive actions.


• 
  Quality Methodology and Tools: Familiarity with quality methodologies such as 8D, FMEA, and FTA, along with associated tools.


• 
  Offer Lifecycle Management: Experience in Agile/Scrum development environments, with a clear understanding of DevSecOps and Quality Fundamentals.


• 
  Communication and Collaboration: Excellent verbal and written communication skills for effective collaboration with cross-functional teams, including internal teams, stakeholders, and customers.