IT Specialist at CFCU Community Credit Union in ithaca, New York

Job Description:

CFCU Community Credit Union (CFCU) is seeking a talented Information Technology (IT) Specialist to join the department. The successful candidate will provide technical assistance and support to all Credit Union staff. This position will report to the IT Manager.

Responsibilities:

· Provides ongoing support and technical assistance to all Credit Union staff with issues related to computer systems.

· Assess infrastructure on a regular basis to ensure it continues to meet necessary demands.

· Responds to queries either in person, over the phone, or through email. Investigates user problems and identifies their source; determines possible solutions; discusses testing and implementation of solutions with other IT Staff and IT Manager.

· Performs troubleshooting of systems and applications to identify and correct malfunctions and other operational difficulties, coordinating with third party vendors as appropriate. Provides refresher training to staff on systems features as appropriate.

· Installs and configures new and redistributed hardware throughout all credit union locations. Installs and configures software on credit union equipment. Performs hardware/software upgrades to existing computer equipment as needed.

· Notifies users of new useful features available through product updates. Provides software and hardware support to credit union staff and volunteers by providing technical assistance for troubleshooting, maintenance, and repair of PCs, printers, terminals, etc.

· Deploys and maintains physical and virtual servers located on-site including but not limited to patches, updates and hardware installations.

· Monitor and validate Server backup processes and escalate issues in a timely fashion. Monitors and maintains licensing of software and hardware.

· Monitor and validate Server backup processes and escalate issues in a timely fashion. Monitors and maintains licensing of software and hardware.

· Instructs Credit Union employees on how to care for and maintain their equipment including but not limited to workstations, printers, and scanners. Assists staff in understanding procedures for data backup, network access, etc.

· Develop new strategies and IT procedures to increase efficiency, enhance workflow and improve the end user experience.

· Provides supervisor with assigned reports in a timely, accurate manner upon request. Assists with application project-based work, as assigned. Reports significant and/or widespread issues to supervisor for escalation as appropriate.

· Utilizes and maintains help desk tracking software.

· Participate in cross training with other Information Technology staff.

· Responsible for all Tier III vendor relationships and any other Tier IV or Tier V relationships as needed.

· Performs responsibilities in accordance with all Credit Union standards, policies and procedures.

· Assists in the purchasing, inventorying and tracking of IT inventory.

· Performs other related duties as assigned.

Desired Skills and Experience:

· A minimum of 3 years of similar or related experience.

· A four-year college degree or (2) Completion of a specialized course of study at a business or trade school with 10 years related experience or (3) Completion of a specialized and extensive in-house training or apprenticeship program and 15 years related experience.

· Ability to identify and resolve computer system malfunctions and operations problems.

· Ability to communicate technical information to nontechnical personnel. +

· Excellent verbal and written communication skills.

· Ability to learn and support new systems and applications.

· Understanding of disaster recovery and server backup procedures.

Equal Employment Opportunity:

Equal employment opportunity has been and will continue to be a basic principle at the Credit Union. CFCU provides equal employment opportunities, without discrimination because of race, color, religion, creed, sex, sexual orientation, gender identity or expression, pregnancy, marital status, age, national origin, citizenship, handicap or disability, veteran or military status, political beliefs, victim of domestic violence status, familial status, or predisposing genetic characteristics or status, or any other status protected by federal, state, local or other law. This policy includes, but is not limited to recruitment, hiring, compensation, training, and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, lay-off and termination, and all other terms and conditions of employment.