Tioga County Mortgage Manager at First Citizens Community Bank in Mansfield, Pennsylvania

Job Description:

Utilize relationship management skills and techniques combined with personal business development efforts to build and service a network of high-quality referral sources in order to achieve new mortgage business, income and growth goals, and service the needs of customers. Initiate, evaluate, process and administer a loan portfolio of in-house and secondary market mortgages that meet or exceed the Banks credit quality, profitability, loan growth and service objectives and provide customers with an ability to protect loan payments at minimum costs via credit life and A/H sales in order to contribute to the Banks lending profit objectives without compromising quality and to minimize customer and Bank loan loss. Support operational activities by keeping informed about operational functions and assisting in mortgage product development, support and training in order to achieve profit and growth objectives and ensure effective and efficient operational programs. Support a sales culture in offices by participating in regional sales meetings, ensuring that superior customer service is evidenced by a noticeably positive customer experience at every point of contact in order to promote an active sales and customer service team that achieves growth and income objectives.Develop and maintain a personal program for maintaining an adequate level of knowledge in banking matters, competitive factors, and management techniques; also demonstrates personal and interpersonal behavior, attitude, judgment, communication and initiative with customers and employees in order to ensure an acceptable degree of performance.