Manager, IT Infrastructure at 3D Systems in Rock Hill, South Carolina

Job Description:

MANAGER, IT INFRASTRUCTURE

WHO WE ARE:

More than 30 years ago, 3D Systems launched the 3D printing industry and has been leading additive manufacturing innovation ever since. Today, our diverse, global workforce brings innovation, performance, and reliability to every interaction - empowering our customers to create physical products at a digital pace. 3D Systems' solutions address a variety of advanced applications in healthcare and industrial markets such as medical and dental, aerospace & defense, automotive, and durable goods.

ABOUT THE ROLE:

The Manager, IT Infrastructure is responsible for overseeing the design, implementation, and maintenance of the organization's IT infrastructure. This includes managing and working hands-on alongside a team of IT professionals, ensuring the reliability and performance of the network, servers, and storage systems, and aligning IT infrastructure with the strategic goals of the company.

WHAT YOU'LL DO:

Leadership and Management:

• Lead and manage a team of IT infrastructure specialists, including network engineers and system administrators
• Develop and implement strategic plans for IT infrastructure in line with organizational objectives.
• Conduct regular performance reviews and provide coaching and mentoring to team members.
• Manage the budget for the IT infrastructure department.
• Manage incoming tickets and ensure team meets SLA requirements

Infrastructure Management:

• Oversee the installation, configuration, and maintenance of hardware and software related to servers, networks, and storage in both data center and cloud environments.
• Ensure the security, reliability, and efficiency of IT infrastructure.
• Develop and implement policies and procedures for infrastructure management, including disaster recovery and data backup.
• Monitor infrastructure performance and make recommendations for improvements.

Project Management:

• Plan and manage IT infrastructure projects, including upgrades, migrations, and new implementations.
• Collaborate with other departments and stakeholders to ensure infrastructure projects meet business needs.
• Ensure projects are completed on time, within scope, and within budget.

Vendor Management:

• Manage relationships with vendors and service providers.
• Evaluate and select new technologies and services.
• Negotiate contracts and ensure compliance with service level agreements (SLAs).

Compliance and Security:

• Ensure IT infrastructure complies with relevant compliance and regulatory standards (i.e. SOX).
• Partner with Cyber Security team to implement and maintain security software and policies
• Implement and maintain security measures to protect the organization's data and systems.
• Conduct regular security assessments and audits.

WHAT YOU'LL NEED:

Qualifications:

Education and Experience:

• Bachelor's degree in Information Technology, Computer Science, or a related field or relevant experience
• Minimum of 5-7 years of experience in IT infrastructure management.
• Proven experience in managing and leading IT teams.
• Experience with network and server management, virtualization, and cloud services.

Skills and Competencies:

• Strong leadership and team management skills.
• Willingness to work hands-on alongside a small team.
• Excellent problem-solving and decision-making abilities.
• Strong understanding of IT infrastructure technologies and best practices.
• Experience with IT project management.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities and projects simultaneously.
• Strong vendor management and negotiation skills.

Certifications:

Relevant certifications such as ITIL, PMP, or technical certifications (e.g., Cisco, Microsoft, Nutanix, VMware) are preferred.

Core Technologies:

• Microsoft (Azure, Azure GovCloud, Office 365, Exchange Online/On-Prem, Active Directory, Entra ID)
• Nutanix or comparable virtualization/VM management
• Commvault or comparable backup solutions
• Cisco (switches, routers, firewalls, wireless, SDWAN, VPN)

WHY 3D SYSTEMS?

Make a meaningful difference

Founded in 1986, we are the original pioneers of 3D printing. Today, we have a diverse global team that is at the forefront of shaping the entire additive space that spans everything from aerospace to healthcare.

What we're doing in digital manufacturing is changing lives and transforming how the world makes things. It's a big responsibility to have this type of impact. And it's where we thrive.

Be you, at your best

We care about treating people right and we know that life is more than work. This is why we approach rewards and benefits at a personal level so that you have the resources you need to take care of yourself and be you, at your best.

Below are a few of the rewards and benefits we offer:

• Comprehensive health plans
• Generous paid parental and bereavement leave
• Hybrid work practices for better work/life balance
• Industry leading vacation practices
• Paid volunteer time
• Retirement savings plan with employer matching
• Engaging employee recognition program
• Opportunities to grow and develop

Apply Now