Posted in General Business 30+ days ago.
Type: Full-Time
SC JOHNSON IS A FIFTH-GENERATION FAMILY COMPANY BUILT ON THE SPIRIT OF OUR PEOPLE. We have been leading with purpose for over 130 years, building iconic brands that win the hearts and minds of consumers - such as Raid®, Glade®, Ziploc® and more, in virtually every country around the world. Together, we are creating a better future - for the planet, for future generations and for every SCJ team member. Join our winning team of Wave Makers and Go Getters and help us write the next chapter in the SCJ story.
Summary:
The Senior Analyst, Customer Fulfillment is a Customer Service role responsible for managing and processing orders in SAP based on an assigned portfolio of Strategic North American Consumer Packaged Goods customers and Vendor Managed Inventory accounts. They will ensure their customers receive service that is aligned with S C Johnson's strategy and is executed in a manner that results in a Best-in-Class Customer Experience. To achieve this, the Senior Analyst must build strong and collaborative working relationships with SCJ Sales, Customer Supply Chain, and other internal partners to ensure service execution.
The Senior Analyst is the front-line contact and must advocate on behalf of the customer to troubleshoot service concerns. This includes proactively communicating and managing escalations to achieve purchase order fill rate and on time delivery goals.
This role is an onsite role in Racine, WI
Essential Duties and Responsibilities:
Required Skills / Experience / Competencies:
Preferred Skills / Experience / Competencies:
Job Requirements:
BENEFITS AND PERKS:
SC Johnson's total compensation packages are at or above industry levels. In addition to salary, total packages may include bonuses, long-term incentives, matching 401(k) contributions and profit sharing based on company profitability, job level and years of service. As a family company, we're committed to providing benefits such as subsidized health care plans, maternity/paternity/adoption leave, flexible work arrangements, vacation purchase options, recreation and fitness centers, childcare, counseling services and more.
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Inclusion & Diversity
We're a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age and ability. We recognize the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive and supportive work environment where all people can thrive.
We're committed to ongoing efforts that help us attract, hire, and retain diverse talent who want to build a positive, inclusive environment. Read more about our ongoing initiatives at https://jobs.scjohnson.com/inclusion .
Better Together
At SC Johnson, we strive to create a positive, inclusive and unique workplace. We strongly believe SCJ people are able to achieve their best when they can collaborate and work together in person.
Equal Opportunity Employer
The policy of the Company is to ensure equal opportunity for all qualified applicants and employees without regard to race, color, religion, gender, marital status, sexual orientation, national origin, ancestry, age, gender identity, gender expression, disability, citizenship, pregnancy, veteran status, membership in any active or reserve component of the U.S. or state military forces, genetic history or information or any other category protected by law.
Accommodation Requests
If you are an individual with a disability and you need an accommodation or other assistance during the application process, please call our Human Resources department at 262-260-3343 or email your request to SCJHR@scj.com . All qualified applicants are encouraged to apply. Download the EEO is the Law poster for more information.
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